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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical troubleshooting skills in hardware, software, and network issues while providing excellent customer service and support. Capable of managing ticketing systems and maintaining effective communication with users to ensure timely resolution of IT problems.
Highest-signal resume keywords
Technical TroubleshootingTicketing System ManagementCustomer Service SkillsNetwork Access SupportSoftware Application Installation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Hardware TroubleshootingSoftware TroubleshootingNetwork TroubleshootingTicketing ProceduresVPN SupportOffice-Related TasksIssue EscalationData AnalysisSoftware Application UseEquipment Inventory Management
Soft Skills
Excellent Communication SkillsInterpersonal SkillsTeam PlayerCoordination SkillsAbility to Work Independently
Certifications & Qualifications
Bachelor’s Degree
About the role
Key responsibilities & impact- Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees
- Help maintain equipment inventory, including processing RMAs and ordering new equipment
- Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user
- Help monitor, update and maintain tickets in a defined ticketing system
- Assist with responding to tickets, contacting users, and planning workload
- Update, track, and escalate tickets to appropriate levels/groups for resolution as required
- Sign-off on closed tickets with the user, including follow-up specifically to the end user
- Provide routine software and hardware troubleshooting support to employees to resolve common IT problems
- Help support access to corporate network/wireless and applications both on the network and over VPN
- Perform other duties as required
Requirements
What you’ll need- Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- Builds stable working relationships internally
- Follows standard practice and procedures when analyzing situations or data
- Ability to work independently with minimal supervision
- Excellent coordination skills and a team player
- Ability to identify issues and escalate as needed
- Excellent written and oral communication skills
- Strong interpersonal and customer service skills
- Knowledgeable about hardware, software, and network troubleshooting
- Understanding of software application use and installation
- Ability to resolve technical issues under pressure
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Astreya Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2001 💼 Consulting 📦 Logistics 📣 Marketing Consulting
- Logistics
- Marketing Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide. Service Desk Specialist I 🔥 1 hour ago 🏢 Manila – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior 👻 Ghost score 13% Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees
- Help maintain equipment inventory, including processing RMAs and ordering new equipment
- Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user
- Help monitor, update and maintain tickets in a defined ticketing system
- Assist with responding to tickets, contacting users, and planning workload
- Update, track, and escalate tickets to appropriate levels/groups for resolution as required
- Sign-off on closed tickets with the user, including follow-up specifically to the end user
- Provide routine software and hardware troubleshooting support to employees to resolve common IT problems
- Help support access to corporate network/wireless and applications both on the network and over VPN
- Perform other duties as required 🎯 Requirements
- Bachelor’s degree (B.S/B.A) from four-college or university and 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
- Builds stable working relationships internally
- Follows standard practice and procedures when analyzing situations or data
- Ability to work independently with minimal supervision
- Excellent coordination skills and a team player
- Ability to identify issues and escalate as needed
- Excellent written and oral communication skills
- Strong interpersonal and customer service skills
- Knowledgeable about hardware, software, and network troubleshooting
- Understanding of software application use and installation
- Ability to resolve technical issues under pressure
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
- Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs UW Service Specialist – Mid 🕒 3 days ago Arch Capital Group Ltd. 5001 - 10000 💼 Consulting 📦 Logistics 🛡️ Insurance Website LinkedIn All Job Openings Operations associate processing policies, endorsements, and insurance support activities for Arch's property and casualty operations. Based in Manila or Cebu. 🏢 Manila – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior Specialist II, Office Shared Services 🕒 September 2 Qualfon 10,000+ employees 📣 Marketing 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings HR Specialist supporting employee inquiries, transactions, compliance, and QNect data integrity. Improving HR processes and technology for a Manila-based shared service. 🏢 Manila – Onsite ⏰ Full Time 🟡 Mid-level 🟠 Senior Applications Specialist 🕒 September 2 Partners Group 1001 - 5000 💸 Finance 🏠 Real Estate Website LinkedIn All Job Openings Applications Specialist supporting operations, automation, and service delivery for Partners Group, a global private markets investment manager. Resolving application issues and leading continuous improvement projects in Manila. 🏢 Manila – Onsite 💰 Post-IPO Equity on 2015-03 ⏰ Full Time 🟡 Mid-level 🟠 Senior Senior Specialist, Workforce Management 🕒 July 15 Qualfon 10,000+ employees 📣 Marketing 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings 🏢 Manila – Onsite ⏰ Full Time 🟠 Senior 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Remote jobs Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources About us Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass Resume Review AI Apply Copilot OpenClaw job finder API docs Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs