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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing optical cross connect requests, including documentation and vendor coordination, while maintaining accurate inventory records and capacity forecasting. Proficient in collaborating with engineering teams and supporting field operations through effective communication and process improvements.
Highest-signal resume keywords
Fiber Optic Infrastructure KnowledgeData Center Operations ExperienceTicketing and Tracking Systems ProficiencyClear Written and Verbal CommunicationBasic Scripting or Spreadsheet Automation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Optical Cross Connect ManagementPatch Panel Port AssignmentsCable Schedule InterpretationData Discrepancy AuditingInventory Record Maintenance
Soft Skills
Attention to DetailQueue ManagementCollaboration
Tools & Technologies
DCIMIPAMNetwork Inventory Platforms
Industry Keywords
Colocation FacilitiesNetwork Deployment OperationsOptical Transport ConceptsDWDMTransceivers
Tech Stack
Tools & technologiesPythonSQL
About the role
Key responsibilities & impact- Create, validate, and track optical cross connect (XC) requests through completion, including LOA/CFA documentation and vendor ticket follow-up
- Perform patch panel port assignments and maintain accurate panel/port inventory records in Meta's systems of record
- Forecast upcoming cross connect and patch panel capacity needs against project schedules; flag shortfalls early
- Audit and remediate data discrepancies between design intent, documented records, and as-built field conditions
- Drive vendor and colo provider deliverables: submit orders, track SLAs, escalate delays, and verify completion evidence
- Support field resources during installs and turn-ups by providing port assignments, cable schedules, and troubleshooting documentation
- Partner with NWI and ENS FTEs on scope reviews, readiness checks, and deployment handoffs
- Collaborate with other MSP engineers to share workload, maintain consistent process, and cover queues
- Contribute to runbooks, process documentation, and small workflow improvements that reduce manual effort
Requirements
What you’ll need- 0–2 years of experience in data center, optical/fiber, or network deployment operations (internships and technical coursework count)
- Working knowledge of fiber optic infrastructure: single-mode vs multimode, connector types (LC/MPO), patch panels, structured cabling, and cross connects
- Ability to read and interpret cable schedules, rack elevations, and port maps
- Strong attention to detail with inventory and records; comfortable working in ticketing and tracking systems
- Clear written and verbal communication with vendors, field techs, and engineering partners
- Ability to manage a queue of concurrent requests against deadlines with limited supervision
- Preferred: Experience working in colocation facilities or with colo/carrier provisioning processes
- Preferred: Familiarity with DCIM, IPAM, or network inventory platforms
- Preferred: Basic scripting or spreadsheet automation (Python, SQL, Sheets/Excel formulas) for reporting and data cleanup
- Preferred: Exposure to optical transport concepts: DWDM, transceivers, optical budgets, light level testing
- Preferred: Prior experience in an MSP or vendor-partner model supporting a large enterprise customer
Benefits
Comp & perks- Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
- Dental provided through UHC
- Nationwide Vision provided by UHC
- Flexible Spending Account for Health & Dependent Care
- Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
- Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
- Corporate Wellness Program provided by Goomi Group
- Employee Assistance Program
- Wellness Days
- 401k Plan
- Basic and Supplemental Life Insurance
- Short Term & Long Term Disability
- Critical Illness, Critical Hospital, and Voluntary Accident Insurance
- Tuition Reimbursement (available 6 months after start date, capped)
- Paid Time Off (accrued and prorated, maximum of 120 hours annually)
- Paid Holidays
- Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
