Software Developer, C#/.NET/Web – Support and Incident Management

ASTRUM IT GmbH

. Coordinate and manage incoming incidents in 3rd-level support .

Posted 9/17/2026full-timeNuremberg • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in 3rd-level support, incident management, and technical error analysis, with a strong foundation in C#/.NET development and web application maintenance. Proficient in communication and coordination, ensuring effective collaboration with stakeholders and teams.

Highest-signal resume keywords

C#/.NET Development3rd-Level SupportError AnalysisIncident ManagementASP.NET and SQL

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

C#ASP.NETSQLWeb Application DevelopmentError AnalysisLog AnalysisRoot Cause AnalysisIncident ManagementTechnical OptimizationBug Fixing

Soft Skills

Analytical ThinkingProblem-SolvingCommunication SkillsCoordination SkillsService-Oriented Approach

Tools & Technologies

VISIT Software Solution

Certifications & Qualifications

STEM DegreeIT Specialist for Application Development

Industry Keywords

Incident ResolutionSupport CasesFault ClassificationError PatternsImprovement Measures

Tech Stack

Tools & technologies

ASP.NETSQL.NET

About the role

Key responsibilities & impact

Coordinate and manage incoming incidents in 3rd-level support
Analyze, assess, prioritize, and classify faults and error messages
Perform technical error and log analysis and develop solution approaches and workarounds
Coordinate incident resolution in close cooperation with 2nd-level support and the development team
Assign and track support cases within the support and development teams
Identify and derive bug issues from incident cases
Ensure transparent documentation of incidents, workarounds, and solutions
Identify error patterns and derive improvement measures
Actively contribute to the further development of VISIT, a software solution for visitor and yard management, through new features and enhancements
Implement bug fixes and technical optimizations

Requirements

What you’ll need

Completed STEM degree, such as (business) computer science, mathematics, or physics, or equivalent training, e.g., as an IT specialist for application development
Good to very good knowledge of and professional experience in developing and maintaining web applications using C#/.NET
Experience in 3rd-level support for web applications is an advantage
Solid knowledge of error, log, and root cause analysis is an advantage
Experience in incident management and coordinating support cases is an advantage
Good knowledge of ASP.NET and SQL
Strong analytical thinking and problem-solving skills preferred
Excellent communication and coordination skills, with a professional manner when dealing with customers and internal stakeholders
Independent, reliable, and service-oriented approach to work
Very good German and good English language skills
Meaningful online application including a CV, degree certificates and employment references, earliest possible start date, and salary expectations

Benefits

Comp & perks

Full-time, permanent position
Hybrid working model
Additional benefits as listed at https://www.astrum-it.de/karriere
Participation in modern Work 4.0 initiatives
Support from the company and the support team