ASTRUM IT GmbH

Full-stack Engineer

• Coordinate and manage incoming incidents in 3rd-level support
• Analyze, assess, prioritize, and classify faults and error messages
• Perform technical error and log analysis and develop solution approaches and workarounds
• Coordinate incident resolution in close cooperation with 2nd-level support and the development team
• Assign and track support cases within the support and development teams
• Identify and derive bug issues from incident cases
• Ensure transparent documentation of incidents, workarounds, and solutions
• Identify error patterns and derive improvement measures
• Actively contribute to the further development of VISIT, a software solution for visitor and yard management, through new features and enhancements
• Implement bug fixes and technical optimizations

Software Developer, C#/.NET/Web – Support and Incident Management