Client Success Specialist

Asure Software

. Manage the HR function for clients within contract parameters .

Posted 10/30/2026full-timeTampa • Florida • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in human resources management, including compliance with local, state, and federal employment laws, client relationship management, and strategic HR planning. Proficient in utilizing HRIS systems and conducting training while maintaining high standards of professionalism and confidentiality.

Highest-signal resume keywords

Bachelor's DegreeProfessional Human Resource CertificationClient Management SkillsHRIS Systems UtilizationKnowledge of Employment Law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Human Resources ManagementWorkplace InvestigationsEmployee RelationsHR Policy CreationTraining DevelopmentData AnalysisRecruitment CoordinationCompliance ReportingClient Needs AssessmentDocument Tracking

Soft Skills

Excellent Communication SkillsClient Relationship ManagementInitiative and Good JudgmentHighly OrganizedAdaptability

Tools & Technologies

SalesForceMS OfficeTeamsRingCentralSalary Benchmarking Technology

Certifications & Qualifications

Professional Human Resource CertificationPHRSPHR

Industry Keywords

HR ComplianceClient SatisfactionHuman Resources PracticesEmployee TrainingConfidentiality

About the role

Key responsibilities & impact

Manage the HR function for clients within contract parameters
Provide strategic guidance through virtual meetings and occasional in-person visits to ensure client satisfaction and retention
Establish and drive human resource priorities and address key HR issues
Understand client objectives and requirements; prepare and maintain plans for short- and long-term goals
Report progress on client goals weekly
Identify HR compliance requirements and ensure policies, procedures, and reporting systems are in place
Serve as primary point of contact for contract renewal and fulfillment issues
Create and conduct client training on HR topics
Promote Asure services and offer appropriate additional services such as payroll, benefits, payroll administration, and COBRA
Attend client management meetings virtually
Organize and perform on-site HR functions, including training, investigations, and new employee orientations; address immediate client needs while on-site
Establish relationships with key client contacts and managers and create strategic HR plans
Oversee recruitment efforts, including job ad creation, placement, compliant questions, and coordination with outside recruitment agencies
Develop and maintain subject matter expertise in human resources topics
Contribute to Asure process improvement
Communicate client HR issues with the HR Consulting team and other Asure staff
Record and track documents, client activities, contacts, deadlines, incidents, and issues
Act as main point of contact for client employee relations issues and ensure compliance with local, state, and federal laws
Utilize HRIS systems for client HR functions
Perform other duties supporting Asure client needs

Requirements

What you’ll need

Bachelor’s Degree (B.A.) from four-year college or university, and five or more years of human resources experience and/or training; or equivalent combination of education and experience
Professional Human Resource Certification (PHR or SPHR) or other HR certification required
Excellent and detailed knowledge of local, state, and federal employment law and accepted human resources practices
Ability to research human resources issues to answer client questions
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret and apply a wide variety of technical information and deal with multiple abstract and concrete variables
Ability to take a client relationship approach and focus on maintaining and expanding client involvement within Asure’s scope of service
Ability to respond professionally to a wide variety of human resource inquiries and situations while adapting to varied client styles and cultures
Initiative, good judgment, and a high standard of professional business ethics
Professional manner required in appearance, speech, and presentation of self and developed materials
Ability to maintain highly confidential information
Excellent client management skills and ability to balance client expectations with timely customer service
Excellent written, oral, and presentation communication skills, with ability to adapt communications to instruct and/or persuade
Ability to work as part of a team
Ability to effectively document client interactions
Ability to handle frequent interruptions from clients and co-workers
Highly organized, exercising independent judgment and discretion; ability to work independently with minimal supervision
Computer literacy and excellent MS Office skills
Experience with SalesForce, Teams, RingCentral, salary benchmarking technology
Close attention to detail
Experience with workplace investigations, employee relations, training, and creating HR policies and procedures
Bi-lingual English/Spanish written and oral strongly preferred
Must be legally authorized to work in the US; Asure is unable to sponsor or transfer visas

Benefits

Comp & perks

Medical, Dental, Vision, HSA, FSA—all effective on day 1
Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
401K Program with 3% safe harbor contribution
Employee Stock Purchase Program
Fitness Reimbursement Program
Self-Managed PTO