Consumer Relations Representative

Asurint

. Handle daily client and consumer interactions by telephone and/or email regarding compliance-related questions .

Posted 11/10/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in compliance-related processes, including handling FCRA disputes and conducting reinvestigations. Proficient in managing client interactions and addressing concerns while ensuring adherence to federal and state compliance standards.

Highest-signal resume keywords

FCRA Disputes HandlingBackground Screening ExperienceMS Office ProficiencyCustomer Service ExperienceTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

FCRA ReinvestigationsCompliance MonitoringBackground Report AnalysisCase InvestigationLegal System Familiarity

Soft Skills

Professional CommunicationClient InteractionPrioritization Skills

Tools & Technologies

SalesforceHRISCRMGeneral Ledger Software

Certifications & Qualifications

Professional Background Screening Association Certificate

Industry Keywords

StaffingHealthcareNon-ProfitCompliance Standards

About the role

Key responsibilities & impact

Handle daily client and consumer interactions by telephone and/or email regarding compliance-related questions
Communicate professionally with clients and candidates while opening cases to investigate claims
Address candidate concerns and identify discrepancies in background reports
Support the compliance function handling FCRA disputes
Monitor federal and state compliance for industries served, including staffing, healthcare, and non-profit
Support Strategic Account Managers and other departments with compliance-related issues
Assist the Manager, Compliance in implementing and enforcing policies, procedures, and activities required to comply with applicable laws
Conduct FCRA reinvestigations for various search types, including driving records and Social Security products
Develop a comprehensive understanding of company services to facilitate questions and provide appropriate answers
Perform other duties as required

Requirements

What you’ll need

Experience working in a heavy call-volume environment is required
Time management and prioritization skills are required
Proficiency in MS Office (Outlook, Excel, Word) or similar software is required
High school diploma or equivalent is required
Experience in customer service or a related function is preferred
Experience with the legal/court system is preferred
Experience with background screening is preferred
Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred
Salesforce is preferred
Professional Background Screening Association Basic or Advanced Certificate is a plus
If performing work-related driving, a driver’s license and satisfactory driving record are required
0 to 2 years of relevant experience is preferred
Ability to work normal Eastern Time Zone business hours
Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required
Some travel by personal automobile and occasional overnight travel may be required

Benefits

Comp & perks

Medical, dental and vision effective first day of employment
401(k) with employer match
Paid time off
10 company-paid holidays
Employee Assistance Program
Wellness Program
Paid Bereavement
Pet Bereavement
Pet Insurance
Volunteer time off
Telecommuting Stipend
Professional development programs
Short-term disability
Company-paid long-term disability
Company-paid life insurance
Flexible spending/health savings accounts
Employee referral bonus