Asurint

Researcher

• Travel to local courts and retrieve data via computer/web-based systems, files, and documents related to applicants’ histories
• Locate information quickly and accurately in accordance with applicable state laws and procedures
• Retrieve and enter applicant-history data from computer/web-based systems, files, and other documents
• Use software programs to enter criminal results to clients
• Examine internet databases and court records to investigate and adjudicate criminal records
• Perform data entry using spreadsheet or database commands
• Conduct extensive in-person inquiries and searches to supplement criminal records
• Analyze collected information to identify potential problems or discrepancies
• Update order statuses appropriately
• Proactively update the supervisor regarding delays, court-system access issues, courthouse changes, fees, quality issues, and trends
• Handle confidential information responsibly and with good judgment
• Establish positive working relationships with court personnel and others needed to complete tasks
• Monitor and implement processing and system changes
• Perform other duties as required

Court Field Researcher

Representative

• Verify prior employment, education, professional certifications, and references for Asurint clients’ pre-employment screening processes
• Conduct investigative research using technology platforms and contacting verifying parties
• Document research outcomes and perform data entry using proprietary software
• Update order statuses appropriately
• Provide professional internal and/or external customer care for product questions or problem resolution
• Handle confidential information responsibly and with good judgment
• Contact clients and outside resources by phone or email to verify information
• Analyze collected information to identify potential problems or discrepancies
• Perform extensive internet inquiries and searches to support verification fulfillment
• Locate information quickly and accurately in accordance with applicable federal and state laws and procedures
• Perform other duties as required

Verifications Representative

Salesforce Administrator

• Own end-to-end process optimization within Salesforce across prospecting, opportunity management, onboarding, and account management
• Identify client-lifecycle friction points and implement configuration or automation fixes
• Prioritize and execute approved go-to-market change requests with Sales, Marketing, Account Management, and Client Implementation stakeholders
• Co-lead training and adoption initiatives for new Salesforce features and process changes
• Partner with RevOps leadership to align Salesforce data structures with forecasting, pipeline, and performance reporting needs
• Manage user access, roles, profiles, and permission sets
• Support Salesforce application projects through design, configuration, testing, and sandbox-to-production migration
• Install, maintain, and troubleshoot server and software issues
• Provide responsive technical support
• Triage, estimate, and prioritize enhancement requests for the CRM roadmap
• Create and maintain documentation for technologies, configurations, process changes, and policies and procedures
• Perform other duties as required

Court Field Researcher

Verifications Representative

Salesforce Administrator – Commercial