Production Operations Manager

AT&T Israel R&D Center

. Lead and develop the Tier 3 Operations team responsible for production support, operational governance, and incident management in a 24x7 environment .

Posted 10/15/2026full-timeTel Aviv • IsraelSeniorLeadWebsite

Tech Stack

Tools & technologies

AndroidCloudiOSMicroservicesSQL

About the role

Key responsibilities & impact

Lead and develop the Tier 3 Operations team responsible for production support, operational governance, and incident management in a 24x7 environment
Manage production deployments, feature flag releases, configuration changes, and launch readiness activities, with clear release criteria and rollback plans
Ensure service reliability, operational stability, monitoring, and supportability across mobile and backend platforms
Define and track service-level objectives tied to critical customer journeys
Lead major incident response and make timely operational decisions, including rollout suspension, rollback, feature flag deactivation, and escalation
Conduct hands-on technical investigations across mobile and backend systems by analyzing code, logs, traces, and system dependencies
Identify root causes and propose actionable bug fixes to Engineering, including specific code changes where appropriate
Partner with developers to validate fixes, drive permanent resolution of recurring issues, and track corrective actions through completion
Design, build, and maintain operational dashboards, queries, scripts, diagnostic tools, and automation
Establish proactive monitoring and early detection capabilities
Define and execute an AI and automation roadmap covering incident analysis, alert correlation, runbook execution, and recovery workflows
Reduce repetitive manual work through automation, self-service capabilities, and process optimization
Partner with Product, Engineering, QA, DevOps, and SRE to integrate operational requirements throughout the delivery lifecycle
Provide operational visibility, reporting, risk management, and executive communications for critical initiatives and production activities
Develop the team’s technical capabilities and lead changes in skills, practices, and ways of working

Requirements

What you’ll need

8+ years of experience in Production Operations, Application Support, Site Reliability Engineering, DevOps, or Release Management
5+ years of leadership experience managing technical operations or production support teams
Experience supporting large-scale, customer-facing digital platforms in a 24x7 production environment
Demonstrated hands-on technical depth in reading and debugging application code, analyzing logs and distributed traces, troubleshooting APIs and microservices, and identifying code-level defects
Ability to translate technical investigations into concrete recommendations for code fixes and work effectively with Engineering to validate and implement them
Practical experience using SQL, scripting, and observability tools to build dashboards, diagnostic capabilities, and operational automation
Strong expertise in incident management, release management, deployment processes, monitoring, observability, and operational governance
Experience working with Agile delivery teams, CI/CD pipelines, cloud-native applications, and microservices architectures
Demonstrated ability to implement AI and automation in technical workflows and translate adoption into measurable operational improvements
Experience implementing AI-assisted diagnostics and operational intelligence solutions at scale
Proven success leading cross-functional initiatives, improving reliability, and transforming operational practices, supported by specific examples and measurable results
Strong leadership, communication, stakeholder management, and problem-solving skills, with the ability to develop talent and lead organizational change
Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field
Preferred: Experience supporting large-scale mobile applications across iOS and Android
Preferred: Telecommunications, digital commerce, or enterprise-scale consumer platform experience
Preferred: Strong knowledge of SRE principles, reliability engineering, and modern observability platforms

Benefits

Comp & perks

Dynamic and flexible work environment