AT&T Israel R&D Center

Operations

• Lead and develop the Tier 3 Operations team responsible for production support, operational governance, and incident management in a 24x7 environment
• Manage production deployments, feature flag releases, configuration changes, and launch readiness activities, with clear release criteria and rollback plans
• Ensure service reliability, operational stability, monitoring, and supportability across mobile and backend platforms
• Define and track service-level objectives tied to critical customer journeys
• Lead major incident response and make timely operational decisions, including rollout suspension, rollback, feature flag deactivation, and escalation
• Conduct hands-on technical investigations across mobile and backend systems by analyzing code, logs, traces, and system dependencies
• Identify root causes and propose actionable bug fixes to Engineering, including specific code changes where appropriate
• Partner with developers to validate fixes, drive permanent resolution of recurring issues, and track corrective actions through completion
• Design, build, and maintain operational dashboards, queries, scripts, diagnostic tools, and automation
• Establish proactive monitoring and early detection capabilities
• Define and execute an AI and automation roadmap covering incident analysis, alert correlation, runbook execution, and recovery workflows
• Reduce repetitive manual work through automation, self-service capabilities, and process optimization
• Partner with Product, Engineering, QA, DevOps, and SRE to integrate operational requirements throughout the delivery lifecycle
• Provide operational visibility, reporting, risk management, and executive communications for critical initiatives and production activities
• Develop the team’s technical capabilities and lead changes in skills, practices, and ways of working

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