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AT&T

Associate Director – Call Center

AT&T

. Oversee and support new call center hires through onboarding, training, and nesting progression .

Posted 10/27/2026full-timeRichardson • Texas • United StatesSenior💰 $96,000 - $144,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding, training, and managing call center teams to enhance productivity and reduce attrition. Proven ability to address behavioral issues and implement strategies for employee development and operational success.

Highest-signal resume keywords
Team ManagementOnboarding CoordinationTraining DevelopmentBehavioral Issue ResolutionEmployee Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
OnboardingTrainingPerformance ManagementOperational OversightEmployee Development
Soft Skills
InfluencingCommunicationProblem-SolvingLeadership
Certifications & Qualifications
Bachelor’s Degree
Industry Keywords
Call CenterTalent AcquisitionNesting ProgressionAttendance ManagementAttrition Reduction

About the role

Key responsibilities & impact
  • Oversee and support new call center hires through onboarding, training, and nesting progression
  • Ensure new hires complete onboarding tasks and gain proficiency in systems, processes, and knowledge
  • Act as liaison for Talent Acquisition, Interviewing Team, and Learning & Development
  • Coordinate training and nesting logistics for each incoming class
  • Manage expectations, attendance, engagement, and skill transfers for direct reports
  • Foster career growth and development
  • Support new hires during ramp-up to enhance results and productivity and reduce attrition
  • Directly oversee a team of employees
  • Address behavioral and attendance issues
  • Ensure successful transitions to production
  • Implement and execute strategies developed by higher management
  • Oversee day-to-day operational aspects of related departmental initiatives

Requirements

What you’ll need
  • Bachelor’s degree (BS/BA) desired
  • 5+ years of related experience
  • Supervisory experience overseeing employees
  • Ability to address behavioral and attendance issues
  • Ability to influence hiring, firing, disciplinary action, promotional activity, and pay decisions for subordinates

Benefits

Comp & perks
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone