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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Customer Success teams within the Federal sector, driving revenue growth through strategic initiatives, and ensuring superior customer satisfaction. Proficient in managing complex business-to-business sales functions and implementing compliance and training policies.
Highest-signal resume keywords
Public Trust ClearanceCustomer Success ManagementRevenue Growth StrategiesPublic Sector ExperienceTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product KnowledgePricing KnowledgeData AnalysisContracting SupportRevenue Generation
Soft Skills
JudgmentProblem SolvingInfluencing DecisionsCollaborationChange Management
Industry Keywords
Federal SegmentCustomer Experience ObjectivesCorporate ComplianceWorkforce PlanningVendor Relationships
About the role
Key responsibilities & impact- Lead, direct, and optimize a team of Customer Success Managers supporting Federal segment customers
- Drive revenue growth through effective seller and customer support
- Ensure superior customer service and satisfaction
- Lead the team to exceed customer experience objectives and manage people effectively within the Public Sector Federal Segment
- Analyze data to develop and implement revenue-generation and continuous-improvement strategies
- Direct daily Ordering, Pricing, and Contracting support activities to achieve revenue goals and reduce expenses
- Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
- Collaborate with business areas to drive strategic alignment and manage change
- Maintain strong domestic and international vendor relationships
- Oversee Federal CSM team, execute support requests, assign tasks, and ensure adherence to company policies
Requirements
What you’ll need- Public Trust clearance required
- 5+ years of related experience
- Strong product and pricing knowledge
- Experience with Public Sector strongly preferred
- Bachelor’s degree (BS/BA) desired
- Ability to oversee a Federal Customer Success Manager team
- Ability to manage large, complex business-to-business sales offload functions
- Ability to exercise judgment and resolve complex problems
- Ability to influence decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone