Associate Director – Success Manager, Government

AT&T

. Lead, direct, and optimize a team of Customer Success Managers supporting Federal segment customers .

Posted 10/28/2026full-timeRemote • Texas • United StatesSenior💰 $141,300 - $237,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading Customer Success teams within the Federal sector, driving revenue growth through strategic initiatives, and ensuring superior customer satisfaction. Proven ability to analyze data for continuous improvement and manage vendor relationships effectively.

Highest-signal resume keywords

Public Trust ClearanceFederal Customer Success ManagementRevenue Growth StrategiesComplex Problem ResolutionB2B Sales Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisRevenue GenerationContracting SupportPricing KnowledgePolicy Implementation

Soft Skills

LeadershipJudgmentCollaborationChange ManagementCustomer Service

Certifications & Qualifications

Bachelor’s Degree (BS/BA)

Industry Keywords

Public SectorCustomer Experience ObjectivesVendor RelationshipsWorkforce PlanningCorporate Compliance

About the role

Key responsibilities & impact

Lead, direct, and optimize a team of Customer Success Managers supporting Federal segment customers
Drive revenue growth through effective seller and customer support
Ensure superior customer service and satisfaction
Lead the team to exceed customer experience objectives and manage people effectively within the Public Sector Federal Segment
Analyze data to develop and implement revenue-generating and continuous-improvement strategies
Direct daily Ordering, Pricing and Contracting support activities and execution
Achieve revenue goals and reduce expenses
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
Collaborate with business areas to drive strategic alignment and manage change
Maintain strong domestic and international vendor relationships

Requirements

What you’ll need

Required Public Trust clearance
Oversees Federal CSM team and is responsible for executing Support Requests, assigning tasks, and adherence to company policies
Experience managing large, complex business to business sales offload functions
Strong product and pricing knowledge
Ability to exercise judgment and resolve complex problems
Responsibility for influencing decisions regarding hiring, firing, disciplinary action, and promotional activity for subordinates
Bachelor’s degree (BS/BA) desired
5+ years of related experience
Experience with Public Sector strongly preferred

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays, including at least 23 days of vacation each year and 9 company-designated holidays
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone