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AT&T

Availability Manager, TM1 – Government

AT&T

. Supervise 24x7 operations center staff to meet or exceed SLAs and customer objectives .

Posted 10/6/2026full-timeColumbia • Maryland • United StatesMid-LevelSenior💰 $72,000 - $117,100 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and supervisory skills in a 24x7 operations center, with a focus on incident response, process improvement, and effective communication across all levels of personnel. Proficient in ITSM tools and enterprise management monitoring tools to ensure operational excellence and adherence to SLAs.

Highest-signal resume keywords
TS/SCI Clearance With PolygraphITSM Tools Proficiency24x7 Operations SupervisionStrong Troubleshooting AbilitiesLeadership In Developing High-Performing Teams

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Network Engineering ExperienceDesktop Support TroubleshootingProcess Improvement ImplementationIncident Response CoordinationStaff Scheduling Management
Soft Skills
Exceptional Time ManagementEffective CommunicationInterpersonal SkillsPresentation Skills
Tools & Technologies
HP OpenViewSolarWindsSplunkRemedyServiceNowService Manager
Certifications & Qualifications
8570 Certification
Industry Keywords
SLA ManagementOperations CenterCritical Incident ManagementPerformance EvaluationCustomer Objectives

Tech Stack

Tools & technologies
ITSMServiceNowSplunkTypeScript

About the role

Key responsibilities & impact
  • Supervise 24x7 operations center staff to meet or exceed SLAs and customer objectives
  • Implement moderately complex core business processes and participate in process improvement initiatives
  • Lead incident response during critical outages and coordinate resources for rapid resolution
  • Notify management and customer points of contact during critical incidents
  • Evaluate employee performance, provide coaching and mentoring, and address performance issues
  • Prepare and deliver daily reports on incidents, changes, problem tickets, and SLA status
  • Develop summary reports on major incidents during shifts
  • Prepare and manage operations center staff scheduling for continuous 24x7 coverage
  • Communicate with personnel from frontline technicians to senior management
  • Report to the Operations Lead

Requirements

What you’ll need
  • Required Clearance: TS/SCI with polygraph
  • Bachelor’s degree in engineering from an accredited college or university is desired
  • Four (4) additional years of relevant network engineering experience may be substituted for a Bachelor’s degree
  • Three (3) years of related experience
  • Demonstrated experience scheduling and supervising staff in a 24x7 operational environment
  • Strong troubleshooting abilities in both networking and desktop support
  • Experience with enterprise management monitoring tools such as HP OpenView, SolarWinds, or Splunk (preferred)
  • Proficiency with ITSM tools such as Remedy, ServiceNow, Service Manager, or equivalent (required)
  • Exceptional time management, communication, interpersonal, and presentation skills
  • Proven ability to communicate professionally with all levels of personnel and stakeholders
  • Strong leadership skills with a track record of developing high-performing teams
  • Ability to work in a fast-paced, mission-critical environment with shifting priorities
  • Availability to provide on-call support or work non-standard hours as needed
  • 8570 Certification is desired

Benefits

Comp & perks
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone