FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in billing support, collections management, and customer service while effectively communicating in both English and Spanish. Capable of handling high volumes of customer interactions and ensuring compliance with organizational standards.
Highest-signal resume keywords
Bilingual English/Spanish Communication SkillsCollections ManagementCustomer Service ExcellenceProblem-Solving SkillsAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Billing SupportCollections ManagementPayment ProcessingCustomer RetentionTechnical Support Processes
Soft Skills
Unwavering Customer FocusStrong Work EthicAdaptability
Tools & Technologies
High-Speed Internet ServiceRemote Monitoring Tools
Industry Keywords
Compliance StandardsCustomer InteractionsPayment ArrangementsDelinquent AccountsE-Services
About the role
Key responsibilities & impact- Provide billing support and perform collections management to recover past-due account balances and retain customers
- Assist customers with sensitive billing situations
- Negotiate payment arrangements and process payment transactions
- Bring delinquent accounts current while delivering excellent service and fostering customer loyalty
- Handle a high volume of calls, chats, emails, and other customer interactions
- Listen thoughtfully and use knowledge of AT&T products and services to service and retain customers
- Explain customer bills, rate plans, and product and service features
- Process payments and collect delinquent balances in accordance with applicable laws, guidelines, and procedures
- Support credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries
- Cross-train on collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
- Work a set schedule with breaks, lunches, and scheduled open time to ensure call availability
Requirements
What you’ll need- Fluent bilingual English/Spanish communication skills; able to hold a conversation in both languages
- Full-time availability, 40 hours per week
- Ability to work in the Miami center 3-4 days weekly and remotely from home 1-2 days weekly
- Verified secure, reliable, dedicated high-speed internet service
- Established dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Workspace aligned with WFH technical, security, physical, noise-level, and Clean Desk standards
- Availability and accountability during established work schedules and shifts
- Ability to follow technical support processes and organizational security and compliance standards
- Ability to participate in workspace audits, remote monitoring, call and screen recordings, live webcam monitoring, workspace setup pictures, and video chats
- Unwavering customer focus
- Strong work ethic
- Adaptability
- Problem-solving skills
- Attention to detail
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
- Tuition reimbursement program
- Paid Time off and holidays
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- AT&T-provided work equipment, including keyboard, monitor, computer, and mobile device
- Hybrid work arrangement with 1-2 remote days weekly
- Training on the latest technology, devices, products, services, and promotions