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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and sales expertise, with the ability to engage customers effectively and meet sales objectives. Proficient in handling administrative tasks related to sales and maintaining product knowledge to enhance customer experience.
Highest-signal resume keywords
Bilingual In Spanish And EnglishRetail Sales ExperienceCustomer Service SkillsProduct KnowledgeAbility To Multi-Task
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Objectives AchievementAdministrative Sales TasksCustomer Contracts ManagementInventory MaintenanceProduct Demonstrations
Soft Skills
Courteous Customer InteractionCompetitive SpiritAbility To Work In A TeamFlexibility In Work Hours
Tools & Technologies
Personal ComputerWireless EquipmentCopierFax Machine
Industry Keywords
Customer ExperienceSales GoalsMarket FeedbackPromotionsData/Entertainment Technology
About the role
Key responsibilities & impact- Develop and attain customer experience and sales objectives for the store
- Sell all products and services offered by AT&T
- Meet all sales objectives
- Handle administrative aspects of sales, including customer contracts and warranties, pulling products from inventory, accepting payments, and filing completed orders
- Maintain knowledge of products, accessories, pricing plans, promotions, service features, and competitive offers
- Provide critical market feedback to the Store Manager regarding local competition and product/service needs
- Handle customer service inquiries
- Provide efficient, courteous customer service and assist with all product offerings and services
- Ensure an extraordinary customer experience
- Understand customers' needs and demonstrate how products meet those needs
- Multi-task in a fast-paced team environment
- Educate and engage customers through product demonstrations
- Interact with customers and provide prompt, courteous service
- Complete store opening and closing procedures
- Submit transaction journals daily
- Assist with inventory maintenance
Requirements
What you’ll need- Do you speak Spanish and English?
- 1-3 years retail/customer facing/sales experience preferred.
- Ability to work flexible hours, including evenings, weekends and holidays
- Ability to stand for long periods of time
- Ability to complete all paperwork completely, accurately, in a timely manner
- Ability to lift up to 25 pounds
- Ability to operate a personal computer, wireless equipment, copier and fax
- Ability to work in other locations as the needs of the business dictate may be required.
- May be required to wear a uniform
- Possess a competitive spirit and desire to meet and exceed sales goals
- Stay up to date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays
- Sick leave
- Paid Parental Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
- Additional starting pay may be available for bilingual employees
- Uncapped commission opportunities
- $13,700+ in commissions if all sales goals are met
- Top sellers can earn $62,460 per year by overachieving sales goals
