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AT&T

Call Center Customer Service Representative

AT&T

. Handle customer interactions through calls, chats, and emails in a fast-paced environment .

Posted 9/20/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates unwavering customer focus and strong problem-solving skills while effectively handling customer interactions across various channels. Capable of providing support for customer inquiries, including technical issues, and ensuring customer satisfaction through effective communication and attention to detail.

Highest-signal resume keywords
Customer Interaction ManagementProblem-Solving SkillsAttention to DetailAdaptabilityCustomer Service Support

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Unwavering Customer FocusStrong Work Ethic
Industry Keywords
Customer AcquisitionSales SupportService SupportBillingPaymentsCollectionsTechnical IssuesCustomer RetentionFast-Paced EnvironmentFlexible Schedule

About the role

Key responsibilities & impact
  • Handle customer interactions through calls, chats, and emails in a fast-paced environment
  • Resolve issues related to service, billing, payments, and collections
  • Explain bills and product features clearly
  • Troubleshoot basic problems and seek higher support when needed
  • Build customer confidence and loyalty by resolving issues
  • Support customer inquiries, including technical issues
  • Provide customer acquisition, sales, service, and retention support
  • Complete paid training on the latest technology, devices, products, services, and promotions

Requirements

What you’ll need
  • Unwavering customer focus
  • Strong work ethic
  • Adaptability
  • Problem-solving skills
  • Attention to detail
  • Ability to work a flexible 40-hour-per-week schedule, including nights, weekends, and overtime
  • Ability to report to the 8505 IBM Drive, Charlotte, NC 28262 work location

Benefits

Comp & perks
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid time off and holidays
  • Paid parental leave
  • Medical/dental/vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption reimbursement
  • Short-term and long-term disability benefits
  • Life and accidental death insurance
  • Supplemental benefit programs: critical illness, accident, hospital indemnity, and group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Paid training