Call Center Sales and Retention Representative

AT&T

. Handle customer interactions through calls, chats, and emails .

Posted 9/21/2026full-timeAtlanta • United StatesMid-LevelSenior💰 $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer focus and problem-solving skills while effectively handling customer interactions across various channels. Capable of meeting sales targets through upselling and providing comprehensive support for technical issues and billing inquiries.

Highest-signal resume keywords

Commissioned Sales ExperienceCustomer ServiceProblem-Solving SkillsAttention to DetailAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SalesTechnical SupportBilling ResolutionCustomer AcquisitionService Retention

Soft Skills

Strong Work EthicCustomer FocusFlexibilityAccountability

Tools & Technologies

AT&T TechnologyInternet ServiceRemote Monitoring

Industry Keywords

Compliance StandardsPerformance ManagementOrganizational SecurityClean Desk Standards

About the role

Key responsibilities & impact

Handle customer interactions through calls, chats, and emails
Identify upselling opportunities and close deals to meet sales and commission targets
Resolve service, billing, payment, and collections issues
Explain bills and product features clearly
Troubleshoot basic problems and escalate to higher support when needed
Build customer confidence and loyalty by resolving issues
Support customer inquiries, including technical issues
Provide customer acquisition, sales, service, and retention solutions
Complete training on AT&T technology, devices, products, services, and promotions

Requirements

What you’ll need

Commissioned sales experience highly preferred
Strong customer focus
Strong work ethic
Adaptability
Problem-solving skills
Attention to detail
Ability to work a flexible 40-hour-per-week schedule, including nights, weekends, and overtime
Ability to report to 754 Peachtree Street NE, Atlanta, GA, and work in center 3–4 days weekly
Verified internet service with minimum 12 Mbps upload and 18 Mbps download speeds
Established dedicated work area with desk, chair, electrical outlet, surge protector, and direct LAN connection
Workspace meeting WFH technical, security, physical, noise-level, and Clean Desk standards
Availability and accountability during established work schedules and shifts
Compliance with technical support processes, organizational security and compliance standards, training, performance management, management routines, and remote monitoring policies

Benefits

Comp & perks

Commissions if sales goals are met, with uncapped commission opportunities
Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T home phone
Tuition reimbursement program
Paid time off and holidays
Paid parental leave
Additional sick leave beyond what state and local law require may be available
Adoption reimbursement
Short-term and long-term disability benefits
Life and accidental death insurance
Supplemental benefit programs: critical illness, accident, hospital indemnity, and group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Paid training
AT&T-provided work equipment, including keyboard, monitor, computer, and mobile device
Hybrid work arrangement: work in center 3–4 days weekly and remotely from home 1–2 days weekly