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AT&T

Call Center Sales Representative

AT&T

. Handle customer interactions through calls, chats, and emails .

Posted 10/1/2026full-timeSan Antonio • Texas • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving issues, upselling products, and maintaining customer loyalty. Proficient in following technical support processes and adhering to organizational security and compliance standards.

Highest-signal resume keywords
Commissioned Sales ExperienceCustomer FocusProblem-Solving SkillsAttention to DetailAdaptability

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Strong Work EthicFlexibilityAccountability
Tools & Technologies
Internet ServiceLAN Connection
Industry Keywords
Customer InteractionsUpselling OpportunitiesService IssuesBilling IssuesTechnical Support ProcessesWork From Home Standards

About the role

Key responsibilities & impact
  • Handle customer interactions through calls, chats, and emails
  • Identify upselling opportunities and close deals to achieve sales and commission targets
  • Resolve service, billing, payment, and collections issues accurately
  • Explain bills and product features clearly
  • Troubleshoot basic problems and escalate when needed
  • Build customer confidence and loyalty by resolving issues
  • Support customer inquiries, including technical issues
  • Work 3–4 days weekly in the San Antonio center and 1–2 days weekly remotely from home
  • Complete training and follow performance management, recurring management routines, and remote monitoring policies

Requirements

What you’ll need
  • Commissioned sales experience highly preferred
  • Unwavering customer focus
  • Strong work ethic
  • Adaptability
  • Problem-solving skills
  • Attention to detail
  • Ability to work a flexible 40-hour-per-week schedule, including nights, weekends, and overtime
  • Verified internet service with minimum 12 Mbps upload speed and 18 Mbps download speed
  • Established dedicated work area with desk, chair, electrical outlet, surge protector, and direct LAN connection
  • Workspace must comply with WFH technical, security, physical, noise-level, and Clean Desk standards
  • Availability and accountability during established work schedules and shifts
  • Ability to follow technical support processes and organizational security and compliance standards

Benefits

Comp & perks
  • Commission opportunities
  • Paid training
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid time off and holidays
  • Paid parental leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption reimbursement
  • Short-term and long-term disability benefits
  • Life and accidental death insurance
  • Supplemental benefit programs: critical illness, accident, hospital indemnity, and group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • AT&T-provided work equipment, including keyboard, monitor, computer, and mobile device
  • Hybrid work arrangement