Call Center Sales Representative

AT&T

. Handle customer interactions through calls, chats, and emails .

Posted 10/15/2026full-timeRichardson • Texas • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer focus and problem-solving skills while effectively handling customer interactions across various channels. Proficient in sales techniques, including upselling and closing deals, while maintaining attention to detail and adaptability in a hybrid work environment.

Highest-signal resume keywords

Commissioned Sales ExperienceCustomer Interaction ManagementProblem-Solving SkillsAttention to DetailTechnical Support Processes

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesUpsellingBilling ResolutionTechnical TroubleshootingCustomer Retention Solutions

Soft Skills

Unwavering Customer FocusStrong Work EthicAdaptability

Tools & Technologies

AT&T TechnologyCustomer Relationship Management (CRM) Software

Industry Keywords

Customer AcquisitionService IssuesBilling IssuesCollectionsWork From Home Standards

About the role

Key responsibilities & impact

Handle customer interactions through calls, chats, and emails
Identify upselling opportunities and close deals to achieve sales and commission targets
Resolve service, billing, payment, and collections issues accurately
Explain bills and product features clearly
Troubleshoot basic problems and escalate to higher support when needed
Build customer confidence and loyalty by resolving issues
Support customer inquiries, including technical issues
Provide customer acquisition, sales, service, and retention solutions
Complete training on AT&T technology, devices, products, services, and promotions

Requirements

What you’ll need

Commissioned sales experience highly preferred
Unwavering customer focus
Strong work ethic
Adaptability
Problem-solving skills
Attention to detail
Ability to work a flexible 40-hour-per-week schedule, including nights, weekends, and overtime
Must be able to report to 2221 Lakeside Blvd, Richardson, TX 75082
Hybrid schedule requiring work in the center 3–4 days weekly and remotely from home 1–2 days weekly
Verified internet service with at least 12 Mbps upload speed and 18 Mbps download speed
Established dedicated work area with desk, chair, electrical outlet, surge protector, and direct LAN connection
Ability to meet WFH technical, security, physical, noise-level, and Clean Desk standards
Ability to participate in workspace audits, remote monitoring, call and screen recordings, live webcam monitoring, workspace photos, and video chats
Availability and accountability during established work schedules and shifts
Ability to follow technical support processes and organizational security, compliance, training, performance management, and monitoring policies

Benefits

Comp & perks

Commissions if sales goals are met, with uncapped commission opportunities
Paid training
Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet and fiber where available, and AT&T home phone
Tuition reimbursement program
Paid time off and holidays
Paid parental leave
Additional sick leave may be available
Adoption reimbursement
Short-term and long-term disability benefits
Life and accidental death insurance
Supplemental critical illness, accident, hospital indemnity, and group legal programs
Employee Assistance Programs (EAP)
Extensive employee wellness programs
AT&T-provided work equipment, including keyboard, monitor, computer, and mobile device