Call Center Sales Representative

AT&T

. Handle customer interactions through calls, chats, and emails .

Posted 10/13/2026full-timeMesa • Arizona • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving, adaptability, and attention to detail. Proficient in handling customer interactions across various channels while achieving sales targets and maintaining compliance with organizational policies.

Highest-signal resume keywords

Commissioned Sales ExperienceCustomer Service SkillsProblem-Solving SkillsAttention to DetailAdaptability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales TechniquesTechnical Support ProcessesBilling ResolutionUpselling StrategiesCustomer Retention Solutions

Soft Skills

Unwavering Customer FocusStrong Work EthicFlexibility

Tools & Technologies

AT&T TechnologyRemote Monitoring Tools

Industry Keywords

Customer AcquisitionService IssuesBilling IssuesCollectionsWorkspace Audits

About the role

Key responsibilities & impact

Handle customer interactions through calls, chats, and emails
Identify upselling opportunities and close deals to meet sales and commission targets
Resolve service, billing, payment, and collections issues
Explain bills and product features clearly
Troubleshoot basic problems and escalate when needed
Build customer confidence and loyalty by resolving issues
Support customer inquiries, including technical issues
Provide customer acquisition, sales, service, and retention solutions
Participate in workspace audits and comply with remote monitoring requirements
Complete training on AT&T technology, devices, products, services, and promotions

Requirements

What you’ll need

Commissioned sales experience highly preferred
Unwavering customer focus
Strong work ethic
Adaptability
Problem-solving skills
Attention to detail
Ability to work a flexible 40-hour-per-week schedule, including nights, weekends, and overtime
Must report to 1355 W. University Drive, Mesa, Arizona, 3–4 days weekly
Verified internet service with minimum 12 Mbps upload speed and 18 Mbps download speed
Established dedicated work area with desk, chair, electrical outlet, surge protector, and direct LAN connection
Availability and accountability during established work schedules and shifts
Ability to follow technical support processes and organizational security, compliance, training, performance management, monitoring, and remote-work policies

Benefits

Comp & perks

Commissions if sales goals are met, with uncapped commission opportunities
Paid training
Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, internet, fiber, and home phone
Tuition reimbursement program
Paid time off and holidays
Paid parental leave
Additional sick leave may be available
Adoption reimbursement
Short-term and long-term disability benefits
Life and accidental death insurance
Supplemental critical illness, accident, hospital indemnity, and group legal programs
Employee Assistance Programs (EAP)
Extensive employee wellness programs
AT&T-provided work equipment, including keyboard, monitor, computer, and mobile device
Hybrid work schedule with 3–4 days in center and 1–2 days remotely from home