Call Center Sales Representative

AT&T

. Handle customer interactions through calls, chats, and emails .

Posted 9/23/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $18 - $19 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer focus and problem-solving skills while effectively handling customer interactions across various channels. Capable of achieving sales targets through upselling and providing comprehensive support for technical issues and billing inquiries.

Highest-signal resume keywords

Commissioned Sales ExperienceCustomer FocusProblem-Solving SkillsAttention to DetailAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Target AchievementTechnical Support ProcessesBilling Issue ResolutionCustomer Retention SolutionsUpselling Techniques

Soft Skills

Strong Work EthicAdaptabilityAttention to Detail

Tools & Technologies

AT&T TechnologyCustomer Interaction Tools

Industry Keywords

Customer ServiceRemote MonitoringWorkspace AuditsCompliance Standards

About the role

Key responsibilities & impact

Handle customer interactions through calls, chats, and emails
Identify upselling opportunities and close deals to reach sales and commission targets
Resolve service, billing, payment, and collections issues accurately
Explain bills and product features clearly
Troubleshoot basic problems and seek higher support when needed
Build customer confidence and loyalty by resolving issues
Support customer inquiries, including technical issues
Provide customer acquisition, sales, service, and retention solutions
Complete training on AT&T technology, devices, products, services, and promotions

Requirements

What you’ll need

Commissioned sales experience highly preferred
Unwavering Customer Focus
Strong Work Ethic
Adaptability
Problem-Solving Skills
Attention to Details
Ability to work a flexible 40 hour per week schedule, including nights, weekends, and overtime
Must be able to report to the Charlotte Call Center at 9139 Research Drive
Verified internet service with a minimum of 12mb upload speed and 18mb download speed
Established dedicated work area with desk, chair, electrical outlet, surge protector, and direct LAN connection
Workspace must align with WFH technical, security, physical, noise-level, and Clean Desk standards
Ability to follow technical support processes and organizational security and compliance standards
Ability to participate in remote monitoring and workspace audits
Ability to work during established schedules and shifts and comply with performance management and recurring management routines

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid Time off and holidays
Paid Parental Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Paid training
AT&T-provided work equipment, including keyboard, monitor, computer, and mobile device
Flexible hybrid work arrangement: 3-4 days in center and 1-2 days remotely from home
Uncapped commission opportunities