Call Center Sales Representative – Bilingual, Spanish/English

AT&T

. Handle customer interactions through calls, chats, and emails in a fast-paced environment .

Posted 9/23/2026full-timeMesa • Arizona • United StatesMid-LevelSenior💰 $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively handling interactions through calls, chats, and emails while resolving issues and upselling products. Bilingual proficiency in Spanish and English enhances communication and customer engagement.

Highest-signal resume keywords

Bilingual (Spanish / English)Commissioned Sales ExperienceProblem-Solving SkillsAttention to DetailAdaptability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer AcquisitionSalesServiceRetention SolutionsTechnical Support Processes

Soft Skills

Strong Work EthicAbility to Work Flexible ScheduleCustomer Confidence Building

Tools & Technologies

AT&T TechnologyInternet Service Requirements

Industry Keywords

Remote Monitoring PoliciesWorkspace AuditsOrganizational SecurityCompliancePerformance Management

About the role

Key responsibilities & impact

Handle customer interactions through calls, chats, and emails in a fast-paced environment
Identify upselling opportunities and close deals to reach sales and commission targets
Resolve issues related to service, billing, payments, and collections
Explain bills and product features clearly
Troubleshoot basic problems and escalate for higher support when needed
Build customer confidence and loyalty by resolving issues
Support customer inquiries, including technical issues
Provide customer acquisition, sales, service, and retention solutions
Participate in workspace audits and comply with remote monitoring policies
Receive training on AT&T technology, devices, products, services, and promotions

Requirements

What you’ll need

Bilingual (Spanish / English)
Commissioned sales experience highly preferred
Strong work ethic
Adaptability
Problem-solving skills
Attention to detail
Ability to work a flexible 40-hour-per-week schedule, including nights, weekends, and overtime
Ability to report to 1355 W University Dr, Mesa, AZ 85201 and work in the center 3–4 days weekly
Verified internet service with minimum 12 Mbps upload speed and 18 Mbps download speed
Established dedicated work area with desk, chair, electrical outlet, surge protector, and direct LAN connection
Ability to meet WFH technical, security, physical, noise-level, and Clean Desk standards
Availability and accountability during established work schedules and shifts
Ability to follow technical support processes and organizational security, compliance, training, performance management, and monitoring requirements

Benefits

Comp & perks

Commissions and uncapped commission opportunities
Paid training
Medical/Dental/Vision coverage
401(k) plan
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
Tuition reimbursement program
Paid time off and holidays
Paid parental leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption reimbursement
Disability benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
AT&T-provided work equipment, including keyboard, monitor, computer, and mobile device
Flexible hybrid work arrangement: work in center 3–4 days weekly and remotely from home 1–2 days weekly