Client Technology Specialist

AT&T

. Support day-to-day operations, performance, and availability of technology environments across retail stores, executive offices, mobile work environments, and other AT&T locations .

Posted 9/21/2026full-timeOrlando • Florida • United StatesJunior💰 $64,200 - $96,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technology environments, providing Tier 2 and Tier 3 technical support, and implementing technology solutions across various platforms. Strong analytical skills and a customer-focused mindset drive effective troubleshooting and collaboration with stakeholders.

Highest-signal resume keywords

Technical SupportIncident ManagementNetworkingDesktop ComputingSystem Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technology DeploymentTroubleshootingConfiguration ManagementOperating SystemsApplications TestingNetwork EnvironmentsTelephony SolutionsVideo TechnologiesPoint-of-Sale SystemsWireless Services

Soft Skills

Analytical SkillsProblem-SolvingCommunication SkillsCustomer-Focused MindsetCollaboration

Tools & Technologies

Desktop SystemsInfrastructure EnhancementsMobile Workforce TechnologiesThird-Party Vendor CollaborationService Disruption Management

Certifications & Qualifications

Technical Certifications in Desktop SupportNetworking CertificationsSystems Administration Certifications

Industry Keywords

Retail TechnologyExecutive Support EnvironmentsGeographically Dispersed TechnologyContinuous Improvement PracticesOperational Efficiency Initiatives

About the role

Key responsibilities & impact

Support day-to-day operations, performance, and availability of technology environments across retail stores, executive offices, mobile work environments, and other AT&T locations
Monitor, maintain, troubleshoot, and optimize technology solutions
Implement, configure, and deploy new technology solutions, software updates, hardware installations, and infrastructure enhancements
Design, test, and validate modifications to desktop systems, operating systems, applications, voice solutions, video technologies, and network environments
Respond to incidents and service disruptions, performing advanced troubleshooting and providing Tier 2 and Tier 3 technical support
Investigate root causes of technical issues and implement corrective actions
Provide direct technical support for desktop computing, telephony, networking, wireless services, point-of-sale systems, specialty devices, and related hardware and software
Partner with clients to understand technology requirements and deliver solutions supporting business objectives
Serve as primary technology contact for assigned users and business groups
Coordinate with internal support organizations and third-party vendors on escalations and complex issue resolution
Support AT&T-sponsored events with technology planning, deployment, and operational support when required
Research, diagnose, and resolve technical issues while documenting findings, solutions, and support activities
Exercise independent judgment in managing assigned responsibilities
Contribute to technology improvement initiatives and smaller-scale projects enhancing reliability, efficiency, and user experience

Requirements

What you’ll need

1+ years of experience managing the setup, configuration, and deployment of new technology solutions, and designing, configuring, and testing updates and modifications to desktop, network, telephony, voice, video, applications, and operating systems
Demonstrated experience providing technical support, incident management, troubleshooting, and issue resolution in a business environment and in the field
Demonstrated knowledge of desktop computing technologies, hardware, software applications, operating systems, and end-user support practices
Demonstrated experience in networking, wireless connectivity, telephony, voice, video, and related technology environments
Experience with system implementation, configuration, testing, deployment, and ongoing maintenance activities
Ability to provide Tier 2 and Tier 3 technical support while managing multiple priorities in a dynamic environment
Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues efficiently
Effective verbal and written communication skills with the ability to interact professionally with clients, vendors, and cross-functional teams
Ability to work independently with minimal supervision while exercising sound judgment and decision-making
Customer-focused mindset with a commitment to delivering exceptional service and support
Ability to collaborate across departments and build productive working relationships with stakeholders and support teams
Experience supporting geographically dispersed technology environments
Bachelor's degree in Computer Science is preferred
Knowledge of retail technology, point-of-sale systems, executive support environments, or mobile workforce technologies
Experience supporting technology infrastructure in large enterprise organizations
Additional technical certifications related to desktop support, networking, systems administration, or infrastructure technologies
Experience collaborating with third-party technology vendors and service providers
Familiarity with continuous improvement practices and operational efficiency initiatives
May require certifications in applicable technology disciplines where required by the business area
Must not require employer sponsorship now or in the future

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone