Director – Technical Product Management

AT&T

. Define and lead the product vision, strategy, and multi-year roadmap for Salesforce-enabled Retail & Contact Center expert experience .

Posted 9/23/2026full-timeDallas • Texas • United StatesLead💰 $171,000 - $287,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading product vision and strategy for Salesforce-enabled platforms, with a strong focus on AI-driven automation and customer experience enhancement. Proven ability to manage complex product roadmaps and deliver scalable solutions in the telecommunications industry.

Highest-signal resume keywords

Salesforce Platform ExperienceAI-Driven AutomationProduct Management LeadershipTelecommunications Industry KnowledgeData-Driven Decision Making

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Strategy DevelopmentTechnical Product ManagementWorkflow AutomationAPI UnderstandingData Model ProficiencyPlatform Architecture KnowledgeRoadmap ManagementStakeholder ManagementAgile DeliveryOutcome-Based Planning

Soft Skills

Excellent Communication SkillsCross-Functional Team LeadershipAnalytical ThinkingProblem SolvingCustomer Focus

Tools & Technologies

Sales CloudService CloudExperience CloudCommunications CloudCPQAI ToolsAutomation PlatformsCRM SystemsEnterprise SystemsDigital Customer Experience Tools

Industry Keywords

TelecommunicationsDigital TransformationCustomer Lifecycle ManagementService DeliveryProduct Lifecycle Processes

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Define and lead the product vision, strategy, and multi-year roadmap for Salesforce-enabled Retail & Contact Center expert experience
Translate business objectives and stakeholder needs into scalable capabilities that improve customer experience, seller productivity, service efficiency, and operational performance
Prioritize investments using data, customer insights, business impact, technical feasibility, and measurable outcome-based goals
Lead Salesforce and AI-enabled product capabilities across CRM, sales, order capture, service, support, automation, and customer lifecycle management
Partner with architecture, engineering, operations, and business leaders to design scalable Salesforce, AI, and adjacent platform solutions
Modernize and simplify platform capabilities through AI-driven automation, insights, and workflow orchestration
Lead cross-functional teams through discovery, planning, execution, launch, adoption, and continuous improvement
Partner with engineering, program management, UX, business operations, sales, care, and support teams to deliver high-quality capabilities at scale
Resolve ambiguity, manage tradeoffs, and ensure delivery with strong usability, reliability, performance, security, data quality, and operational readiness
Champion customer, seller, service agent, and operations needs across product decisions and delivery priorities
Use qualitative and quantitative insights to reduce friction, improve adoption, and strengthen productivity and customer outcomes
Define success metrics and drive continuous improvement using feedback, analytics, operational data, and business performance
Lead, coach, and develop product managers and product owners responsible for Salesforce and telecom platform capabilities
Set standards for product thinking, technical fluency, stakeholder management, and execution discipline
Build a culture of ownership, accountability, structured decision-making, customer focus, and clear communication
Serve as a trusted advisor to senior business and technology leaders
Communicate complex product and technical concepts to executive, technical, and non-technical audiences
Build alignment and influence decisions across sales, service, support, technology, finance, operations, and enterprise architecture stakeholders

Requirements

What you’ll need

10+ years of product management experience, with significant experience in technical product management, enterprise platforms, or large-scale digital transformation
5+ years of people leadership experience, including leading product managers, product owners, or cross-functional product teams
Experience with AI, automation, self-service, agent-assist, workflow orchestration, or digital customer experience capabilities
Strong experience with Salesforce platforms, such as Sales Cloud, Service Cloud, Experience Cloud, Communications Cloud, CPQ, or related Salesforce ecosystem capabilities
Telecommunications industry experience, ideally across sales, ordering, service delivery, customer care, support, or product lifecycle processes
Proven ability to define and deliver product strategy for complex enterprise platforms used by large-scale business operations
Strong technical fluency, including understanding of APIs, integrations, data models, platform architecture, workflow automation, cloud platforms, and enterprise systems
Demonstrated success partnering with engineering and architecture teams to deliver scalable, reliable, and maintainable solutions
Experience managing complex roadmaps, prioritization frameworks, stakeholder expectations, and executive-level communications
Strong analytical skills with the ability to use data to drive decisions, measure outcomes, and improve product performance
Excellent verbal and written communication skills, including the ability to create clear narratives, business cases, roadmap materials, and executive updates
Experience with telecom business products, consumer products, broadband, wireless, fiber, voice, managed services, or enterprise connectivity services
Background working in high-scale technology organizations or product-led environments with rigorous product management practices
Experience applying modern product methods such as customer discovery, experimentation, data-driven prioritization, platform product management, agile delivery, and outcome-based planning

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Long Term Grants and Deferred Compensation
Paid Time Off and Holidays (based on date of hire, at least 28 days of vacation each year and 9 company-designated holidays)