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AT&T

Inbound Call Center Tech Support Representative

AT&T

. Support business customers with billing, service changes, troubleshooting, collections, sales, and technical support for AT&T products and services .

Posted 11/12/2026full-timeCerritos • California • United StatesMid-LevelSenior💰 $26 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support for AT&T products and services, including billing, troubleshooting, and technical assistance. Proficient in managing customer accounts and collaborating with teams to resolve issues effectively.

Highest-signal resume keywords
Tech Support ExperienceCall Center ExperienceCustomer FocusProblem-Solving SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Billing SupportService ChangesTroubleshootingCollectionsSales SupportTechnical SupportAccount ManagementInventory ManagementNetwork CoverageDevice Support
Soft Skills
Customer ConfidenceClear CommunicationAdaptabilityStrong Work Ethic
Tools & Technologies
AT&T ProductsAir CardsUSB DevicesAT&T SoftwareApplications
Industry Keywords
Wireless Local Number PortabilityCombined Bill SupportAfter-Hours InquiriesPrepaid ServiceEscalation Issues

About the role

Key responsibilities & impact
  • Support business customers with billing, service changes, troubleshooting, collections, sales, and technical support for AT&T products and services
  • Use multiple tools to resolve issues, update accounts, and handle inquiries about rate plans, devices, network coverage, returns, and more
  • Instill customer confidence and loyalty through thoughtful listening and clear communication
  • Explain customer bills, rate plans, and AT&T product and service features
  • Troubleshoot and resolve voice and data problems across multiple networks and interdependent network elements
  • Engage Tier 3 support, third-party vendors, and suppliers to resolve service faults
  • Support wireless local number portability, relocations, combined bill support, after-hours inquiries, and prepaid service
  • Assist customers with air cards, USB devices, and AT&T-provided software and applications
  • Manage customer accounts, including activations, service changes, credit checks, collections, records, and reports
  • Interface with departments, distribution centers, and management to resolve order, return, inventory, and escalation issues
  • Support returns, exchanges, upgrades, accessory orders, missing order requests, and inventory management
  • Sell products and services with personalized recommendations
  • Collaborate with teams and stay current on technology and offerings

Requirements

What you’ll need
  • At least one year of Tech Support experience is preferred
  • Call center experience preferred
  • Flexibility to work any schedule during 24/7 hours of operation
  • Specific assignments may require day, evening, weekend, or holiday hours
  • Occasional overtime may be required
  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details
  • Must be able to report to 12911 183rd St, Floor 003, Cerritos, CA 90703
  • Ability to support business customers with billing, service changes, troubleshooting, collections, sales, and technical support for AT&T products and services

Benefits

Comp & perks
  • Paid training
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays
  • Paid Parental Leave
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Training on the latest technology, devices and AT&T products, services and promotions