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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing and activating broadband, Wi-Fi, and voice services while providing exceptional customer support. Capable of working independently and managing flexible schedules, including evenings and weekends.
Highest-signal resume keywords
High-Speed Broadband InstallationWi-Fi Network ActivationCustomer Technology SupportValid State Driver's LicenseHigh School Diploma or GED
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation Problem SolvingIdentifying Wire and Cable ColorsLifting Up to 60 lbsWorking in Small SpacesClimbing Ladders Up to 28 ft
Soft Skills
Customer ServiceIndependent WorkFlexibility
Industry Keywords
Broadband ServicesVoice ServicesEmergency CalloutsOvertime AvailabilityFair Chance Ordinances
About the role
Key responsibilities & impact- Introduce customers to AT&T’s network and deliver best-in-class service.
- Install and activate high-speed broadband, Wi-Fi, and voice services at customer homes and businesses.
- Put in new lines, climb ladders, plug in and activate Wi-Fi networks, and solve installation problems.
- Work independently as a trusted expert while meeting new customers daily.
- Provide customer connection and technology support.
- Continue learning and growing through ongoing training and career paths.
Requirements
What you’ll need- Work a flexible schedule, including evenings and weekends.
- Possess a valid state driver’s license.
- Lift and move up-to 60 lbs.
- Weigh less than 325 lbs., required for ladder safety.
- At times work in small spaces or aloft (up to 28 ft.).
- Be available for overtime, emergency callouts and holiday work.
- Identify wire and cable colors.
- Qualify on pre-employment assessments.
- Have a High School Diploma or GED.
- Must work 40 hours weekly.
- Candidates with arrest or convictions records will be considered in accordance with applicable fair chance ordinances and laws.
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays
- Sick leave
- Paid Parental Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T.
- Extensive training
- Ongoing paid training
