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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing and activating broadband, Wi-Fi, and voice services while providing exceptional customer service. Capable of working independently in various environments, including small spaces and elevated positions, while adhering to safety standards.
Highest-signal resume keywords
Broadband InstallationWi-Fi ConfigurationCustomer Service ExcellenceValid State Driver's LicenseHigh School Diploma or GED
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Broadband InstallationWi-Fi ConfigurationCable IdentificationProblem SolvingLifting Up To 60 LbsWorking AloftFlexible ScheduleEmergency CalloutsPre-Employment Assessments
Soft Skills
Customer InteractionIndependent WorkService Orientation
Industry Keywords
High-Speed BroadbandVoice ServicesCustomer ExperienceLadder Safety
About the role
Key responsibilities & impact- Install and activate high-speed broadband, Wi-Fi, and voice services in customers’ homes and businesses
- Put in new lines and configure technology
- Climb ladders and work aloft as needed
- Plug in and activate Wi-Fi networks
- Solve customer installation and service problems
- Work independently while meeting and connecting with customers
- Provide best-in-class service and elevate the customer experience
Requirements
What you’ll need- Work a flexible schedule, including evenings and weekends
- Possess a valid state driver’s license
- Lift and move up to 60 lbs
- Weigh less than 325 lbs., required for ladder safety
- Work in small spaces or aloft (up to 28 ft.)
- Be available for overtime, emergency callouts and holiday work
- Identify wire and cable colors
- Qualify on pre-employment assessments
- Have a High School Diploma or GED
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays
- Sick leave
- Paid Parental Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Extensive training
- Ongoing paid training
