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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing and activating high-speed broadband, Wi-Fi, and voice services while providing exceptional customer service. Capable of working independently in various environments and managing physical demands of the role.
Highest-signal resume keywords
High-Speed Broadband InstallationWi-Fi Network ActivationCustomer Service ExcellenceValid State Driver's LicenseLadder Safety Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation of Voice ServicesProblem Solving for Service IssuesIdentification of Wire and Cable ColorsPhysical Lifting of Up to 60 lbsWorking in Small Spaces
Soft Skills
Effective CommunicationCustomer Interaction
Industry Keywords
Flexible ScheduleEmergency Call OutsCareer DevelopmentOvertime Availability
About the role
Key responsibilities & impact- Work independently at customers’ homes and businesses
- Install and activate high-speed broadband, Wi-Fi, and voice services
- Put in new lines, climb ladders, and plug in and activate Wi-Fi networks
- Solve customer installation and service problems
- Meet new people and deliver best-in-class customer service
- Participate in ongoing training and career development
Requirements
What you’ll need- Work a flexible schedule, including evenings and weekends
- Possess a valid state driver’s license
- Lift and move up-to 60 lbs – some of our ladders weigh 50-60 lbs
- Weigh less than 275 lbs., required for ladder safety
- At times work in small spaces or aloft (up to 28 ft.)
- Be available for overtime, emergency call outs and holiday work
- Identify wire and cable colors
- Qualify on pre-employment assessment
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Extensive training and ongoing paid training
- Collaborative and dynamic team environment
