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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing and activating broadband, Wi-Fi, and voice services while providing exceptional customer service. Capable of working independently in various environments, including small spaces and elevated heights, while adhering to safety protocols.
Highest-signal resume keywords
Broadband InstallationCustomer ServiceFlexible ScheduleHigh School Diploma or GEDLadder Safety Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Installation of TechnologyConfiguration of TechnologyIdentification of Wire and Cable ColorsProblem SolvingLifting and Moving Up to 60 lbs
Soft Skills
Independent WorkTrustworthiness
Industry Keywords
High-Speed BroadbandWi-Fi ServicesVoice ServicesEmergency CalloutsOvertime Availability
About the role
Key responsibilities & impact- Install and activate high-speed broadband, Wi-Fi, and voice services in customers’ homes and businesses.
- Install new lines and configure technology.
- Climb ladders and work in small spaces or aloft up to 28 feet.
- Solve customer installation and service problems.
- Work independently as a trusted expert while delivering best-in-class customer service.
- Meet customers and connect them to essential technology services.
Requirements
What you’ll need- Work a flexible schedule, including evenings and weekends.
- Possess a valid state driver’s license.
- Lift and move up-to 60 lbs – some of our ladders weigh 50-60 lbs
- Weigh less than 325 lbs., required for ladder safety.
- At times work in small spaces or aloft (up to 28 ft.)
- Be available for overtime, emergency callouts and holiday work.
- Identify wire and cable colors.
- Qualify on pre-employment assessments.
- Have a High School Diploma or GED
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays
- Sick leave
- Paid Parental Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Extensive training
- Ongoing paid training
