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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in installing and activating broadband, Wi-Fi, and voice services while providing exceptional customer service. Capable of working independently in various environments and managing physical demands of the role.
Highest-signal resume keywords
Broadband InstallationWi-Fi ActivationCustomer ServiceProblem SolvingFlexible Schedule
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Cable IdentificationLadder SafetyPhysical LiftingTechnical Troubleshooting
Soft Skills
Independent WorkCustomer Interaction
Certifications & Qualifications
Valid State Driver's License
Industry Keywords
High-Speed BroadbandVoice ServicesEmergency Call OutsProfessional Development
About the role
Key responsibilities & impact- Install and activate high-speed broadband, Wi-Fi, and voice services in customers’ homes and businesses
- Work independently as a trusted expert at customer locations
- Install new lines, climb ladders, plug in and activate Wi-Fi networks
- Solve customer problems and deliver best-in-class service
- Connect customers to AT&T technology and elevate the customer experience
- Participate in extensive training and ongoing professional development
Requirements
What you’ll need- Work a flexible schedule, including evenings and weekends
- Possess a valid state driver’s license
- Lift and move up to 60 lbs
- Weigh less than 275 lbs., required for ladder safety
- Work in small spaces or aloft up to 28 ft.
- Be available for overtime, emergency call outs and holiday work
- Identify wire and cable colors
- Qualify on pre-employment assessment
- No educational credential is explicitly required
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Extensive training and ongoing paid training
- Overtime, emergency call outs and holiday work availability may provide additional compensation