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AT&T

IT Field Support Specialist – Government

AT&T

. Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment on-site and remotely .

Posted 9/15/2026full-timeColumbia • Maryland • United StatesMid-LevelSenior💰 $62,800 - $87,900 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in delivering Tier 2 and 3 IT support, including troubleshooting and repairing hardware, while effectively collaborating with teams and providing end-user training. Proficient in managing technical documentation and ensuring compliance with security standards.

Highest-signal resume keywords
8570 CertificationSecurity+ CertificationWindows 7 and Windows 10 InstallationActive Directory FamiliarityTechnical Documentation Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Troubleshooting Computer HardwareRepairing PeripheralsInstalling Software ApplicationsConfiguring Network HardwareBuilding Interconnecting CablesAnalyzing Hardware RequirementsPreparing Installation ReportsMaintaining Fiber Optic SystemsUsing Ticketing SystemsProviding End-User Support
Soft Skills
Analytical SkillsProblem-Solving SkillsVerbal Communication SkillsWritten Communication SkillsOrganizational Skills
Tools & Technologies
Microsoft Office ApplicationsTicketing SystemsTeleconferencing EquipmentFiber Optic ModemsMultiplexers
Certifications & Qualifications
8570 CertificationSecurity+ Certification
Industry Keywords
Tier 2 SupportTier 3 SupportTechnical SpecificationsUser RequirementsSite SurveysEnd-User ConnectivityTechnical ManualsInstallation SchedulesRemote SupportTS/SCI Clearance

Tech Stack

Tools & technologies
TypeScript

About the role

Key responsibilities & impact
  • Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment on-site and remotely
  • Troubleshoot, repair, and test hardware to minimize downtime and maximize performance
  • Conduct site surveys to assess configurations and user requirements
  • Prepare diagrams, configuration-change documentation, installation reports, and test reports
  • Analyze hardware requirements and prepare technical specifications and installation schedules
  • Support network upgrades by installing and configuring new hardware and associated cabling
  • Build and install specialized interconnecting cables
  • Train site personnel in hardware use and maintenance
  • Maintain and support fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems
  • Use ticketing systems for issue tracking and documentation
  • Provide end-user connectivity support and technical guidance
  • Collaborate with IT teams, vendors, and business units on projects and continuous improvement

Requirements

What you’ll need
  • High school diploma or GED required
  • Minimum of 3-5 years of relevant IT experience
  • Must possess 8570 Certification
  • Security+ certification is highly preferred
  • Required clearance: TS/SCI with polygraph
  • Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals
  • Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches
  • Ability to read, interpret, and apply information from technical manuals and schematics
  • Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access
  • Expertise with Microsoft Windows 7 and Windows 10 operating systems
  • Familiarity with Active Directory security and policies
  • Proficient in supporting end-users remotely
  • Excellent analytical and problem-solving skills
  • Strong verbal and written communication skills
  • Strong organizational skills and ability to work with minimal supervision
  • Valid driver's license, acceptable driving record, and eligibility to drive an AT&T company vehicle
  • Ability to lift and move items weighing up to 50 lbs.
  • Availability to work an 8-hour shift scheduled between 6:00 AM and 6:00 PM

Benefits

Comp & perks
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone