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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in fault management, lifecycle management, and network performance optimization, ensuring reliable operation of advanced communication technologies. Proven ability to lead technical support initiatives and collaborate effectively with cross-functional teams and vendors.
Highest-signal resume keywords
Fault ManagementLifecycle ManagementNetwork Performance MonitoringTechnical SupportConfiguration Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Troubleshooting Network ProblemsManaging IncidentsCoordinating Root Cause AnalysisRestoring ServiceOptimizing OperationsConfiguring Network DevicesDeploying Network SolutionsImplementing Design ChangesGenerating Technical ReportsMaintaining Documentation
Soft Skills
CollaborationMentoringLeadership
Tools & Technologies
Alarm MonitoringKPI Monitoring
Certifications & Qualifications
Valid Driver's License
Industry Keywords
24x7 OperationsNetwork ReliabilityAdvanced Communication TechnologiesDevOpsTechnical Support
About the role
Key responsibilities & impact- Lead and oversee fault management and lifecycle management processes
- Coordinate with DevOps, product development, and engineering teams
- Manage change procedures for network reliability and performance improvements
- Ensure reliability and continuous operation of AT&T’s Optical, IP Core, Mobility, and advanced communication technologies
- Provide 24x7 technical support, fault management, lifecycle management, and end-to-end service support
- Diagnose network problems, manage incidents, coordinate root cause analysis, restore service, and resolve Tier 2 issues
- Monitor network performance, perform maintenance, optimize operations, and maintain system configurations
- Configure network devices, deploy network solutions, manage configurations, and implement fixes or design changes
- Collaborate with vendors, business partners, DevOps teams, and customers
- Maintain documentation and generate technical and process reports
- Lead significant projects with strategic autonomy and influence executive decisions
- Mentor less experienced staff and implement long-term organizational plans
Requirements
What you’ll need- 5+ years’ related experience in area of professional responsibility
- Ability to support 24x7x365 operations, including night and weekend shifts
- Valid driver’s license
- Troubleshooting network problems, providing technical support, managing incidents, coordinating root cause analysis, restoring service, and solving Tier 2 issues
- Monitoring network performance, performing routine maintenance, optimizing operations, and using alarm and KPI monitoring
- Configuring network devices, deploying network solutions, managing configurations, and implementing vendor/IT fixes or design changes
- Experience collaborating with teams, vendors, DevOps, business partners, and customers
- Maintaining technical and process documentation, interpreting technical and vendor specifications, and generating reports
- Bachelor’s degree (BS/BA) preferred
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone