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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing marketing technology stacks, defining martech roadmaps, and translating marketing priorities into actionable business requirements. Proficient in leading cross-functional projects using Agile methodologies and ensuring data quality and governance standards.
Highest-signal resume keywords
Martech Roadmap OwnershipCRM Platform ExpertiseAgile Project ManagementVendor ManagementBusiness Requirements Writing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business RequirementsAgile MethodologyUser Story DevelopmentData Quality StandardsTechnical RoadmapsTesting ExecutionDebugging ApplicationsCapability SequencingPerformance ManagementCustomer Experience Solutions
Soft Skills
MentoringCollaborationCommunicationLeadershipTraining
Tools & Technologies
SalesforceAdobeBrazeCRM PlatformsCDP PlatformsMarketing Automation Platforms
Industry Keywords
TelecomWirelessRetailMarketing TechnologyCustomer Data Management
About the role
Key responsibilities & impact- Own the strategy, roadmap, and performance of Cricket's marketing technology stack
- Define the martech roadmap and business cases
- Translate marketing priorities into clear business requirements
- Sequence capability delivery across CRM, customer data, audience management, personalization, and marketing automation
- Manage relationships with technology vendors and IT partners
- Drive adoption and value from existing platforms
- Set governance and data-quality standards
- Partner with Analytics, CRM, Retention, Digital, and eCommerce teams
- Lead complex, cross-functional projects using Agile methods
- Advise senior marketing leadership on technology investments
- Define strategy, technical roadmaps, and business cases for new applications and enhancements
- Serve as the voice of the customer and provide subject matter expertise on marketing technology platforms, CX solutions, billing systems, and other technical applications
- Lead technical projects using Agile methodology, including planning, execution, Epic creation, and User Story development
- Define requirements, write code, document, create user stories, execute test cases, and debug applications
- Provide training and support to marketing and sales teams
- Manage system settings, plan and execute testing, and prepare channel readiness documentation
- Mentor less experienced staff and implement long-term organizational plans
Requirements
What you’ll need- Bachelor's degree preferred
- 5+ years of related experience
- Experience owning or contributing to a martech roadmap at enterprise scale
- Hands-on knowledge of CRM, CDP, and marketing automation platforms (e.g., Salesforce, Adobe, Braze, or similar)
- Experience writing business requirements and working in Agile delivery with IT partners
- Vendor management experience
- Telecom, wireless, or retail experience
- Certification is required in some areas
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- No relocation is offered
