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AT&T

Lead Tech Business Management

AT&T

. Build the change operating model that turns AI potential into measurable business and customer value .

Posted 10/1/2026full-timeDallas • Texas • United StatesSenior💰 $118,800 - $178,200 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading change management and organizational readiness initiatives, translating complex technology and process changes into actionable business strategies. Proficient in project management, stakeholder engagement, and developing effective communication strategies to drive AI adoption and operational excellence.

Highest-signal resume keywords
Change ManagementOrganizational ReadinessTechnical ImplementationExecutive StorytellingProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
AI ImplementationOperating-Model DesignAdoption MeasurementGovernanceValue Realization
Soft Skills
Stakeholder InfluenceFacilitationCross-Functional LeadershipPlanning
Certifications & Qualifications
Certification in Change Management
Industry Keywords
Business TransformationCustomer ExperienceOperational PerformanceTrainingCommunication Strategies

About the role

Key responsibilities & impact
  • Build the change operating model that turns AI potential into measurable business and customer value
  • Serve as the technical-to-business translation lead for complex AI, product, technology, process, and operating-model implementations
  • Convert technical roadmaps, release plans, system capabilities, controls, and dependencies into operational impacts, readiness actions, and leadership decisions
  • Build people, process, governance, and communication conditions to scale AI responsibly
  • Partner with Product, Technology, AI, Program, and Operations teams from intake through launch, stabilization, and lifecycle sustainment
  • Translate technical designs into changes to roles, workflows, procedures, decision rights, knowledge, training, controls, customer journeys, and support models
  • Connect implementation milestones with human-readiness gates, including stakeholder alignment, leader activation, training, communications, risk mitigation, and launch support
  • Identify adoption barriers, legacy-system dependencies, workflow breaks, exception paths, and unintended customer or employee impacts before deployment
  • Own integrated change strategies for high-impact, cross-functional transformation and AI programs
  • Lead impact and readiness planning across people, process, technology, and customer experience
  • Design human and AI operating practices covering accountability, decision authority, exception handling, feedback loops, controls, and continuous improvement
  • Coordinate enablement, training, launch readiness, hypercare, 30/60/90-day reviews, and transition to sustained operations
  • Own portfolio communications for changes, launches, risks, decisions, required actions, and realized value
  • Create audience-based narratives, executive briefings, roadshows, leader toolkits, launch communications, FAQs, adoption campaigns, and business outcome stories
  • Define and monitor readiness, adoption, proficiency, behavior change, operational performance, customer impact, and value-realization measures
  • Mentor less experienced staff and lead significant projects with strategic autonomy

Requirements

What you’ll need
  • Experience leading change management, organizational readiness, technical implementation, communications, program management, or business transformation initiatives
  • Demonstrated ability to translate complex technology, product, or process changes into business actions and executive communications
  • Strong executive storytelling, stakeholder influence, facilitation, planning, and cross-functional leadership skills
  • Knowledge of operating-model design, adoption measurement, launch readiness, governance, and value realization
  • Ability to operate across technical and business teams while maintaining a strong customer and employee focus
  • Strong project management skills
  • Bachelor’s degree (BS/BA) desired in Computer Science or Business
  • 5+ years of related experience
  • Certification is required in some areas

Benefits

Comp & perks
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone