Lead Technology Solutions Management

AT&T

. Serve as a change, adoption, experience, and strategic communications partner for EASE .

Posted 10/22/2026full-timeAtlanta • United StatesSenior💰 $116,700 - $175,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in change management, technology adoption, and stakeholder engagement, with a strong ability to translate complex strategies into clear executive communications and measurable outcomes. Proficient in developing personas, journey maps, and governance frameworks to enhance user experience and drive organizational transformation.

Highest-signal resume keywords

Change ManagementTechnology AdoptionStakeholder EngagementExecutive CommunicationPersona Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Change MethodsAdoption MeasuresImpact AssessmentJourney MappingStakeholder AnalysisValue RealizationOrganizational ChangeBehavioral MeasuresTransformation ExperiencePrioritization Management

Soft Skills

Exceptional WritingExecutive StorytellingPresentation DevelopmentFacilitation SkillsInfluencing Skills

Tools & Technologies

Microsoft 365TeamsVivaPower BIServiceNowJira AlignJira CloudCloud TechnologyWorkplace TechnologyEnterprise Technology

Certifications & Qualifications

ProsciCCMPChange Management Certification

Industry Keywords

Technology EnvironmentStakeholder InsightsCustomer Journey MapsGovernance FrameworksOrganizational Storytelling

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Serve as a change, adoption, experience, and strategic communications partner for EASE
Shape and prioritize incoming needs and develop integrated approaches connecting strategy and implementation to measurable value
Use personas, customer journey maps, stakeholder insights, adoption measures, and service data to assess technology-change effects and adjust approaches
Establish governance, measures, templates, and repeatable methods for change, adoption, communications, personas, journey mapping, and value realization
Bring adoption, experience, stakeholder, and communications insights into portfolio reviews and strategic discussions
Partner with leaders and subject-matter experts on fact-based communications and executive materials
Develop executive narratives, presentations, leadership materials, and organizational storytelling
Help manage EASE-wide communications about priorities, initiatives, organizational changes, progress, decisions, and outcomes
Coordinate significant change across portfolios and programs to reduce change saturation, conflicting messages, and disruption
Define adoption objectives, success measures, leading indicators, and value-realization expectations; monitor results and adjust approaches
Assess portfolio and program impacts on end-to-end user experience
Develop and evolve stakeholder and user personas and customer journey maps
Manage intake and prioritization of change, adoption, and communications needs
Partner with portfolio integration leaders, the EASE strategy team, program leaders, and stakeholders to translate priorities and plans into integrated approaches

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired in Computer Science
5+ years of related experience
Certification is required in some areas
Experience leading technology adoption, organizational change, stakeholder engagement, communications, customer or employee experience, transformation, or related work in a complex technology environment
Demonstrated ability to translate complex technology strategy, portfolio plans, progress, financial or performance information, and outcomes into clear executive narratives, presentations, stakeholder communications, and adoption approaches
Experience defining and using adoption, readiness, engagement, behavioral, or value-realization measures
Experience managing intake or prioritization and coordinating stakeholder impacts across multiple programs, audiences, or organizational boundaries
Strong understanding of adoption and change methods, including stakeholder analysis, persona development, journey mapping, impact assessment, readiness, communications, enablement, reinforcement, feedback, and measurement
Ability to operate at strategic and execution levels
Exceptional writing, executive storytelling, presentation development, facilitation, stakeholder-management, consulting, and influencing skills
Ability to lead through influence and build trusted partnerships
Working knowledge of infrastructure and enterprise technology environments, including applications, cloud, network, platforms, workplace technology, security, or related services
No employer sponsorship now or in the future
Preferred: Master’s degree or equivalent relevant experience
Preferred: Prosci, CCMP, product adoption, Agile, SAFe, communications, or related change-management certification
Preferred: Experience with Microsoft 365, Teams, Viva, Power BI, ServiceNow, Jira Align, Jira Cloud, or comparable platforms

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone