Lead UX Researcher

AT&T

. Plan and execute mixed-methods research across the product lifecycle .

Posted 11/6/2026full-timeDallas • Texas • United StatesSenior💰 $143,800 - $215,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mixed-methods UX research, integrating qualitative and quantitative methodologies to inform product and design decisions. Proficient in creating design artifacts and synthesizing insights into actionable strategies for enhancing user experiences.

Highest-signal resume keywords

Mixed-Methods ResearchQualitative And Quantitative ResearchUser-Centered Design PrinciplesDesign Artifacts CreationData Analysis And Reporting

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

UX Research MethodologiesBehavioral Data AnalysisUsability TestingSurveysJourney MappingAffinity DiagramsInsight BriefsService BlueprintsResearch Plan DevelopmentMetrics Tracking

Soft Skills

Strong Communication SkillsCollaborationArticulate Recommendations

Certifications & Qualifications

Bachelor’s Degree (BS/BA)

Industry Keywords

Customer ExperienceProduct LifecycleService DesignEthical Research PracticesExperience Strategy

About the role

Key responsibilities & impact

Plan and execute mixed-methods research across the product lifecycle
Uncover customer needs, evaluate experiences, and inform product and design decisions
Partner with design, product, and business stakeholders to translate research into actionable insights
Shape experience strategy and support service design across complex customer journeys
Develop comprehensive research plans and methodologies
Analyze complex research data to identify patterns, trends, and actionable insights
Compile findings into strategic reports and presentations for senior stakeholders
Collaborate with designers, product managers, and developers to integrate research findings into design and development
Create user personas, journey maps, insight briefs, affinity diagrams, and usability reports
Iterate on research methods and processes and maintain a repository of research findings
Champion user-centered design principles and methodologies

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired
Senior UX research experience with demonstrated impact across the product lifecycle
5+ years of related experience
Expertise in qualitative and quantitative research, including discovery and generative research, surveys, behavioral data analysis, and usability testing
Ability to determine the appropriate depth and scope of research and integrate multiple forms of evidence
Strong, articulate communication skills and ability to translate research into clear recommendations
Ability to create design artifacts such as frameworks, journey maps, and service blueprints
Ability to synthesize service experiences into visual frameworks
Experience identifying and tracking metrics and trends tied to company and product goals
Knowledge of UX research methodologies, tools, industry trends, and ethical research practices

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone