Manager – Call Center New Hire

AT&T

. Oversee and support new call center hires through onboarding, training, and nesting progression .

Posted 9/29/2026full-timeRichardson • Texas • United StatesMid-LevelSenior💰 $71,900 - $107,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding, training, and team management, with a focus on enhancing productivity and reducing attrition. Proven ability to address behavioral issues and foster career growth within a call center environment.

Highest-signal resume keywords

Team ManagementOnboarding Process ManagementTraining DevelopmentBehavioral Issue ResolutionEmployee Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

OnboardingTrainingSkill Transfer ManagementAttendance ManagementPerformance Monitoring

Soft Skills

InfluencingCoachingConflict Resolution

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Call Center OperationsEmployee DevelopmentAttrition ReductionTeam Oversight

About the role

Key responsibilities & impact

Oversee and support new call center hires through onboarding, training, and nesting progression
Guide new hires through onboarding processes and ensure proficiency in systems, processes, and knowledge
Manage expectations, attendance, engagement, and skill transfers for direct reports
Foster career growth and development
Enhance results and productivity while reducing attrition during the ramp-up period
Directly oversee a team of employees
Address behavioral and attendance issues
Ensure successful transitions to production
Oversee daily team operations, task delegation, and resolution of day-to-day issues

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired
3+ years of related experience
Supervisory experience overseeing a team of employees
Ability to address behavioral and attendance issues
Ability to manage onboarding, training, engagement, expectations, and skill transfers
Ability to influence hiring, firing, disciplinary action, and promotional decisions for subordinates

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone