Manager – Credit/Collections

AT&T

. Manage the team to optimize implementation and maintenance of credit and collections systems, procedures, and policies .

Posted 9/15/2026full-timeOrlando • Florida • United StatesMid-LevelSenior💰 $70,700 - $106,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing credit and collections processes, including evaluating customer creditworthiness, overseeing collections, and ensuring compliance with policies and regulations. Proven ability to lead and mentor teams while optimizing financial performance and maintaining strong client relationships.

Highest-signal resume keywords

Creditworthiness EvaluationCollections ManagementTeam ManagementFinancial ReportingData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit EvaluationCollections OversightPayment Plan SetupFinancial Statement AnalysisRegulatory ComplianceBudget ManagementDispute ResolutionPerformance Goal SettingData AnalysisReporting

Soft Skills

Team MentoringStakeholder CommunicationNegotiation

Industry Keywords

Credit ManagementCollections ProceduresFinancial Risk MitigationClient Relationship ManagementPolicy Compliance

About the role

Key responsibilities & impact

Manage the team to optimize implementation and maintenance of credit and collections systems, procedures, and policies
Ensure timely receivables, mitigate financial risk, and maintain strong client relationships
Evaluate the creditworthiness of current and potential customers
Oversee collections and recovery of outstanding debts
Set up payment plans, negotiate settlements, and collaborate with collection agencies
Manage and mentor the credit and collections team
Provide training, set performance goals, and conduct regular evaluations
Prepare reports on credit and collections activities
Ensure compliance with policies and regulations
Analyze data and recommend improvements
Communicate with stakeholders and leverage technology for process improvements
Manage departmental budgets
Resolve complex credit disputes to minimize financial loss
Influence hiring, firing, disciplinary, and promotional decisions for subordinates

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired
3+ years of related experience
Ability to evaluate customer creditworthiness using financial statements, credit reports, and other relevant data
Experience overseeing collections, payment plans, settlements, and collection agencies
Team management, mentoring, training, performance goal-setting, and evaluations
Financial reporting, data analysis, policy and regulatory compliance
Ability to manage departmental budgets and resolve complex credit disputes
Ability to work in the office a minimum of 5 days per week in Orlando, Florida
No relocation offered

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
40 weekly hours