Manager – Sales Loyalty, Bilingual Call Center

AT&T

. Lead, direct, and optimize a team of telesales representatives in a consumer call center .

Posted 9/23/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $61,700 - $92,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading telesales teams to drive revenue growth while ensuring exceptional customer service. Proficient in data analysis for developing revenue-generating strategies and managing vendor relationships effectively.

Highest-signal resume keywords

Telesales LeadershipRevenue Growth StrategiesCustomer Service ExcellenceData Analysis for ImprovementBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ExperienceRevenue GenerationUpselling StrategiesData AnalysisStrategic Policy Implementation

Soft Skills

Team LeadershipCollaborationChange ManagementTask AssignmentInfluencing Decisions

Certifications & Qualifications

Bachelor’s Degree (BS/BA)

Industry Keywords

Consumer Call CenterVendor RelationshipsWorkforce PlanningCorporate ComplianceContinuous Improvement

About the role

Key responsibilities & impact

Lead, direct, and optimize a team of telesales representatives in a consumer call center
Drive revenue growth through effective sales and upselling strategies
Ensure superior customer service and satisfaction
Lead a consumer telesales organization to exceed customer experience objectives and manage people effectively
Analyze data to develop and implement revenue-generating and continuous-improvement strategies
Direct daily activities and execution of call centers and vendor operations to achieve revenue goals and reduce expenses
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
Collaborate with business areas to drive strategic alignment and manage change
Maintain strong domestic and international vendor relationships
Assign tasks and implement sales plans and company policies
Influence hiring, firing, disciplinary, and promotional decisions for subordinates

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired
5+ years of related sales experience
Must be bilingual
Ability to work in the posted location with office presence a minimum of 5 days per week
No relocation is offered

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Commission of $23,000