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AT&T

Network Operations Specialist, Government

AT&T

. Support the customer’s computer data communications systems through event management and advanced incident troubleshooting .

Posted 10/16/2026full-timeSpringfield • Virginia • United StatesSeniorLead💰 $89,200 - $194,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in Tier III network engineering support, including incident management, troubleshooting, and configuration management for LAN/WAN networks. Proficient in analyzing network events and ensuring compliance with industry standards and security clearances.

Highest-signal resume keywords
Tier III Network Engineering SupportCisco IOS KnowledgeDoD 8140 IAT Level 2 ComplianceLayer 3 Protocols FamiliarityNetwork Tools Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Incident ManagementConfiguration ManagementNetwork TroubleshootingLAN/WAN SupportNetwork AnalysisNetwork UpgradesNetwork DocumentationNetwork Device ConfigurationNetwork Event IsolationNetwork Architecture Integration
Soft Skills
Communication with VendorsProblem-Solving
Tools & Technologies
Microsoft VisioServiceNowHP/MicroFocus Network ToolsRiverbed NetProfilerRiverbed AppResponse
Certifications & Qualifications
TS/SCI ClearanceDoD 8140 IAT Level 2
Industry Keywords
Layer 1 Network ExperienceLayer 2 Network ExperienceLayer 3 Network ExperienceOSPFBGPEIGRPVRRPHSRPMPLSGRE

Tech Stack

Tools & technologies
iOSServiceNowTypeScript

About the role

Key responsibilities & impact
  • Support the customer’s computer data communications systems through event management and advanced incident troubleshooting
  • Support installation and maintenance of client LAN/WAN devices
  • Respond to and resolve escalated incident tickets
  • Provide Tier III network engineering support for incident management and projects, including site surveys and coordination and installation of new equipment
  • Troubleshoot incident tickets escalated from the NOC
  • Coordinate network operations, maintenance, repairs, and upgrades
  • Perform configuration management, including updating topology drawings, maintaining accurate asset records, and inventory
  • Participate in evaluation of new network technologies and recommend integration approaches to the network architecture team
  • Develop and implement methodologies for analysis, testing, and support of LAN/WAN networks
  • Analyze and isolate customer-impacting network events using network tools
  • Ensure network equipment complies with current software recommendations and configuration baselines
  • Draft and review process documentation for network operations personnel
  • Communicate and troubleshoot with vendors and service providers to resolve incidents
  • Diagnose hardware and software problems and coordinate replacement of defective components
  • Administer networks, including hardware, systems software, applications software, and network device configurations
  • Support design specifications, testing, inspections, and network upgrades

Requirements

What you’ll need
  • 10 years of experience that can be a combination of work history and education: doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associate’s and 8 years, or high school and 10 years
  • Required clearance: TS/SCI with polygraph
  • Must comply with DoD 8140 Information Assurance Technical (IAT) Level 2
  • Knowledge of Cisco IOS, Juniper JUNOS, Brocade and Foundry OS
  • Strong familiarity with Layer 3 protocols including OSPF, BGP, EIGRP, VRRP, HSRP, MPLS, LSP, VRF, and GRE
  • Familiarity with Microsoft Visio and ServiceNow
  • Familiarity with HP/MicroFocus network tools, including NNM, NA, and OBM
  • Previous experience with Riverbed network tools, including NetProfiler and AppResponse
  • Layer 1, 2, and 3 network experience

Benefits

Comp & perks
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Tuition reimbursement program
  • Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
  • Paid Parental Leave
  • Paid Caregiver Leave
  • Additional sick leave beyond what state and local law require may be available
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs
  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone