Network Support Technician – Government

AT&T

. Provide LAN administrator support for installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units .

Posted 9/28/2026full-timeSan Juan • United StatesJunior💰 $77,100 - $80,281 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in LAN administration, including installation, configuration, and maintenance of network devices and systems. Proficient in troubleshooting IT issues and providing support in a fast-paced environment while ensuring compliance with security and operational standards.

Highest-signal resume keywords

LAN AdministrationIT Support ExperienceTroubleshooting SkillsPublic Trust ClearanceITIL v4 Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network ConfigurationServer AdministrationBackup and Restore TestingCabling SupportIT Hardware RepairsSystem Health ChecksVideo Teleconferencing InfrastructureNetwork Products KnowledgeDeployment SupportDocumentation Management

Soft Skills

Collaboration SkillsAttention to DetailAbility to Work IndependentlyTeam SkillsCommunication Skills

Tools & Technologies

ITSM ServiceNowNetwork Storage ArraysTape Backup UnitsMobile DevicesWireless Devices

Certifications & Qualifications

ITIL v4MCSEA+Security+Network+

Industry Keywords

Helpdesk SupportCustomer SupportLaw Enforcement EnvironmentGovernment LocationsPersonal Protective Equipment

Tech Stack

Tools & technologies

ITSMRayServiceNow

About the role

Key responsibilities & impact

Provide LAN administrator support for installation, configuration, and maintenance of network communication devices, servers, network storage arrays, and tape backup units
Support network-attached devices including computers, printers, fax machines, biometric devices, electrocardiograms, x-ray machines, smart displays, and sensors
Support mobile and wireless devices including smartphones, tablets, and hotspots
Assist with server configurations, security patches, system health checks, backups, and restore testing
Monitor ITSM ServiceNow assignment groups and troubleshoot tickets
Update tickets using documentation templates and guidelines
Provide daily, weekly, and monthly activity reports
Provide inventory support and update the customer inventory system
Install and maintain video teleconferencing infrastructure and assist with user requests
Participate in scheduled after-hours support, weekly on-call rotation, special projects, and events
Conduct new equipment deployments and provide deployment support
Provide cabling support in data centers, LAN rooms, and remote wiring closets
Analyze functional business requirements and design specifications
Contribute to technical discussions and present briefing materials
Identify and fix problems in existing systems, support new system implementations, enhance existing systems, and participate in analysis and design of next-generation IT systems
Translate customer needs and commercially available IT products into requirements for architecture and engineering teams and COTS products
Report to an Area Technical Lead and provide IT Field Operations support for 24x7 LANs, applications, peripherals, connectivity, and end users in a Tier II Service Desk environment

Requirements

What you’ll need

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
Associate Degree or equivalent experience
1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
General knowledge network products and systems
Experience in a rapid paced, time sensitive, high-quality environment
Must have excellent team skills and collaboration skills
Attention to detail and follow-through
Ability to work with minimal supervision
Must pass Motor Vehicle Records check; position is classified as a “Regular Driver”
Must maintain a state of travel readiness for local and/or overnight travel to Government locations
Must be comfortable working in a Law Enforcement environment, including locations similar to detention facilities, prisons, or jails
May be required to wear personal protective equipment and adhere to social distancing requirements
Required Public Trust clearance
Ability to position oneself to access computer and related equipment connections and transport objects or equipment weighing up to 50 lbs
Desired: prior enterprise technical support experience in a large, complex organization
Desired: experience with IT hardware repairs and replacement parts
Desired: server and backup setup, configuration, and administration experience
Desired certifications: ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone