Network Support Technician – Government

AT&T

. Support an Immigration and Customs Enforcement Office of Chief Information Officer program through Information Technology Field Operations .

Posted 10/7/2026full-timeUnited StatesJunior💰 $61,600 - $68,000 per yearWebsite

Tech Stack

Tools & technologies

CloudServiceNow

About the role

Key responsibilities & impact

Support an Immigration and Customs Enforcement Office of Chief Information Officer program through Information Technology Field Operations
Provide onsite and remote Tier 2 support for hardware, software, applications, network diagnostics, cloud, and other IT services
Provide LAN administrator support, including installation, configuration, and maintenance of network devices, servers, storage arrays, and tape backup units
Support network-attached devices, mobile devices, wireless devices, smartphones, tablets, hotspots, and specialized equipment
Test, apply, and maintain server configurations and security patches
Maintain and check system and backup health, including restore testing
Monitor ServiceNow assignment groups and troubleshoot tickets
Update tickets according to documentation templates and guidelines
Provide daily, weekly, and monthly activity reports
Maintain customer inventory records
Install and maintain video teleconferencing infrastructure and assist with user requests
Participate in weekly after-hours on-call rotations, special projects, and events
Conduct or support new equipment deployments
Provide cabling support in data centers, LAN rooms, and remote wiring closets
Analyze functional business requirements and design specifications
Contribute to technical discussions and develop and present briefing materials
Identify and fix problems in existing systems, implement and enhance systems, and participate in next-generation IT systems analysis and design
Develop requirements based on customer needs, commercially available IT products, and COTS products
Report to an Area Technical Lead while supporting 24x7 LANs and associated applications, peripherals, connectivity, and end users

Requirements

What you’ll need

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
Associate Degree or equivalent experience
1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
General knowledge network products and systems
Experience in a rapid paced, time sensitive, high-quality environment
Must have excellent team skills and collaboration skills
Attention to detail and follow-through
Ability to work with minimal supervision
Must pass Motor Vehicle Records check; position is classified as a “Regular Driver”
Must maintain a state of travel readiness for local and/or overnight travel to Government locations
Must be comfortable working in a Law Enforcement environment, including locations similar to detention facilities, prisons, or jails
May be required to wear personal protective equipment and adhere to social distancing requirements when entering certain facilities
Prior experience providing technical enterprise support within a large, complex organization
Experience evaluating system performance results and recommending improvements or optimizations
Experience performing IT hardware repairs and installing replacement parts
Experience planning and leading technology assignments and projects
Prior hands-on experience with the setup, configuration and administration of servers and backups
Experience functioning as a technical expert across multiple project assignments
ITIL v4, MCSE, A+, Security+, Network+, or other relevant certifications (desired)
Outstanding communication skills in formal and informal formats
Able to access computer and related equipment connections and transport objects or equipment weighing up to 50 lbs multiple times per shift
Required Public Trust clearance

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
Weekly Hours: 40