Network Support Technician – Government

AT&T

. Provide onsite and remote Tier 2 support for user IT issues .

Posted 10/26/2026full-timeJacksonville • Florida • United StatesJunior💰 $61,600 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 2 IT support, including troubleshooting desktop and network issues, maintaining network communication devices, and ensuring system security and backup integrity. Proficient in collaborating with teams and managing inventory while adhering to compliance and operational standards in a high-quality environment.

Highest-signal resume keywords

Tier 2 IT SupportNetwork AdministrationTroubleshooting SkillsPublic Trust ClearanceExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LAN AdministrationServer ConfigurationBackup MaintenanceITSM (ServiceNow)Cabling SupportVideo Teleconferencing InfrastructureDesktop SupportNetwork Products KnowledgeEquipment DeploymentSystem Analysis

Soft Skills

Team CollaborationAttention to DetailAbility to Work IndependentlyProblem-Solving SkillsAdaptability

Certifications & Qualifications

Public Trust ClearanceAssociate Degree or Equivalent Experience

Industry Keywords

IT SupportHelpdeskLaw Enforcement EnvironmentGovernment LocationsPersonal Protective Equipment

Tech Stack

Tools & technologies

ITSMServiceNow

About the role

Key responsibilities & impact

Provide onsite and remote Tier 2 support for user IT issues
Provide LAN administrator support installing, configuring, and maintaining network communication devices, servers, storage arrays, and tape backup units
Support network-attached devices, including computers, printers, fax machines, biometric devices, medical devices, smart displays, and sensors
Support mobile and wireless devices including smartphones, tablets, and hotspots
Test, apply, and maintain server configurations and security patches
Maintain and check system and backup health, including restore testing
Monitor ITSM (ServiceNow) assignment groups and troubleshoot tickets
Update tickets according to documentation templates and guidelines
Provide daily, weekly, and monthly activity reports
Provide inventory support and update the customer inventory system
Install and maintain video teleconferencing infrastructure
Participate in scheduled after-hours support, weekly on-call rotation, special projects, and events
Conduct new equipment deployments and provide deployment support
Provide cabling support in data centers, LAN rooms, and remote wiring closets
Analyze functional business requirements and design specifications
Contribute to technical discussions and develop and present briefing materials
Identify and fix problems in existing systems, implement and enhance systems, and participate in next-generation IT systems analysis and design
Develop requirements based on customer needs and commercially available IT products
Report to an Area Technical Lead while supporting 24x7 LANs and associated applications, peripherals, connectivity, and end users

Requirements

What you’ll need

Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process
Public Trust clearance
Associate Degree or equivalent experience
1+ years’ of IT-related support experience, preferably in a helpdesk or customer support role
Demonstrated ability to troubleshoot and resolve desktop, network, or other IT issues
General knowledge network products and systems
Experience in a rapid paced, time sensitive, high-quality environment
Must have excellent team skills and collaboration skills
Attention to detail and follow-through
Ability to work with minimal supervision
Must pass Motor Vehicle Records check as a “Regular Driver”; overnight travel may be required
Must maintain state of travel readiness for local and/or overnight travel to Government locations
Must be comfortable working in a Law Enforcement environment, including detention facilities, prisons, or jails
May be required to wear personal protective equipment and adhere to social distancing requirements
Outstanding communication skills in formal and informal formats
Ability to access computer and related equipment connections and transport objects or equipment weighing up to 50 lbs

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
Reasonable accommodation for qualified individuals with disabilities
Weekly Hours: 40