NMS ServiceNow Software Designer – IT SD 2

AT&T

. Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows .

Posted 10/17/2026full-timeChantilly • Virginia • United StatesSeniorLead💰 $108,000 - $172,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in deploying and integrating the ServiceNow suite across RHEL and Windows environments, with a strong focus on Agile/Scrum methodologies and compliance with DoD standards. Proficient in scripting and automation using tools like Ansible, Python, and PowerShell, while ensuring system performance and security compliance.

Highest-signal resume keywords

ServiceNow Integration DevelopmentAgile/Scrum MethodologiesCompTIA Security+ CertificationJavaScript ScriptingTS/SCI Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow AdministrationREST/SOAP API IntegrationAnsible AutomationPython ScriptingPowerShell ScriptingDatabase Performance TuningRoot Cause AnalysisSDLC ProcessesTechnical DocumentationSecurity Hardening

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to DetailCritical ThinkingMultitasking

Tools & Technologies

ServiceNowCisco Network Services Orchestrator (NSO)Microsoft Office SuiteIntegrationHubMID Server

Certifications & Qualifications

ServiceNow Certified System AdministratorCompTIA Security+CompTIA Network+

Industry Keywords

Department of Defense (DoD)Information Assurance Technical (IAT) Level 2RHELWindowsITSM PlatformsCross-Platform IntegrationRDBMSSQLDISA STIG/SCAPAgile

Tech Stack

Tools & technologies

AnsibleITSMJavaJavaScriptLinuxPerlPythonRDBMSSDLCServiceNowSOAPSQLTerraformTypeScript

About the role

Key responsibilities & impact

Deploy, administer, develop, and integrate the ServiceNow suite on RHEL and Windows
Collaborate with database developers on database connectivity, schema, and performance requirements
Plan, build, test, and deliver ServiceNow features within Agile/Scrum and SDLC processes
Participate in stand-ups, sprint planning, reviews, and retrospectives
Collaborate with Project Managers and Technical Leads to communicate status, risks, technical challenges, estimates, and technical inputs
Design and implement integrations between ServiceNow, Cisco Network Services Orchestrator (NSO), GOTS, and other enterprise tools using REST/SOAP APIs, IntegrationHub, and MID Server
Create and maintain technical documentation, including design specifications, runbooks, and user guides
Support user handoff training when required
Monitor application performance and availability; build dashboards and alerts and proactively remediate issues
Implement security hardening and compliance controls
Support RMF authorization and accreditation by producing artifacts, remediating findings, and applying DISA STIG/SCAP benchmarks and customer-specific requirements
Contribute to automation scripts using Ansible, Python, Terraform, and PowerShell
Assist in creating test, validation, and verification scripts
Troubleshoot and resolve complex system and service issues
Perform and document Root Cause Analysis and implement corrective actions
Conduct system performance analysis and tuning to optimize configurations and throughput
Execute engineering tasks across the SDLC while adhering to change/release processes and delivering within scope and schedule
Package and deliver engineered solutions for Operations to deploy to production with minimal manual steps and a high success rate
Perform additional duties as assigned to support evolving business and technical requirements

Requirements

What you’ll need

Required Clearance: TS/SCI with polygraph
Candidate must have 10 years of experience that can be a combination of work history and education: Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years, or HS diploma and 10 years
Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2 (CompTIA Security+)
At least 1 year of relevant ServiceNow experience, which can be a combination of work history, education, and training
Experience developing and scripting within ServiceNow using JavaScript and integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell
Experience working within concept, design, engineering, production, and sustainment phases of the ServiceNow system development lifecycle
Experience with at least one of Agile, Scrum, or SDLC
Working knowledge of ServiceNow or other ITSM platforms
Experience with Microsoft Office products: Word, Excel, PowerPoint, and Outlook
Ability to work independently with local and geographically diverse team members
Ability to work with minimal supervision on complex technical tasks
Ability to process and analyze customer-submitted information and trouble calls, determine solutions, and implement them
Strong communication, organizational, attention to detail, multitasking, critical thinking, written, and verbal communication skills
Ability to work effectively in a professional office team environment and adapt to shifting customer priorities
Desired: ServiceNow Certified System Administrator certification
Desired: CompTIA Network+ or equivalent network background
Desired: Cross-platform and integration experience with Windows, Linux, Juniper, and Cisco
Desired: Foundational RDBMS and SQL knowledge, including collaboration with infrastructure DBAs on slow query patterns, table index requests, and platform schema performance constraints

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone