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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive technical sales support expertise, providing solutions for complex customer integration and implementation of products. Possesses strong negotiation skills and the ability to mentor others while delivering tailored systems and applications to meet diverse customer needs.
Highest-signal resume keywords
Technical Sales SupportComplex Systems SolutionsNegotiation of SOW and SLAMentorship and CoachingCustomer Consultation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical ExpertiseSoftware DevelopmentProduct DemonstrationsComplex Problem SolvingData AnalysisApplication PrototypingBid and Pricing StrategyContract Document DevelopmentCustomer IntegrationImplementation Support
Soft Skills
FlexibilityCommunicationCollaborationLeadershipCustomer Service
Certifications & Qualifications
Relevant Certifications
Industry Keywords
Subject Matter ExpertiseNetwork SourcingSales PresentationsInstallation and MaintenanceExecutive Escalation
About the role
Key responsibilities & impact- Provide technical sales support for customer integration and implementation of established company products
- Consult on complex technical issues during joint sales calls with the sales team
- Consult with customers, sell and support highly complex products and systems
- Provide technical expertise in sales presentations, product demonstrations, and installation/maintenance
- Answer customer inquiries on system software/applications and provide software development and consultation for complex solutions
- Develop and deliver complex systems/applications solutions addressing customer business, information, technical, and educational needs
- Analyze practices, procedures, and data to resolve technical issues
- Build mini-applications/prototypes based on customer requirements to demonstrate feasibility
- Create recommendations and implement new methods, techniques, and procedures for complex, diverse-scope solutions
- Serve as a mentor or coach
- Lead development of bid and pricing strategy with pricing and product management partners
- Identify, develop, and deliver initial contract documents for network sourcing deals
- Partner with an executive negotiator to close network sourcing deals
- Lead and own negotiation of SOW, SLA, and pricing documents
- Act as executive escalation for deal-specific and business issues
Requirements
What you’ll need- Full working knowledge of assigned products and services
- Seasoned, in-depth knowledge of the relevant functional/process area; recognized subject matter expertise
- Flexibility to work from a customer site, remote response center, corporate location, or other site (as assigned)
- Bachelor’s degree (BS/BA) desired
- 7+ years of related experience
- Certification is required in some areas
- Full-time onsite role based in Dallas, Texas, performed from the designated work location five days per week
- No relocation is offered
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone