Principal UX Researcher

AT&T

. Define research strategies for complex HR technology initiatives aligned to product roadmaps, business priorities, employee experience goals, and measurable outcomes .

Posted 9/18/2026full-timeDallas • Texas • United StatesLead💰 $158,200 - $237,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading UX research for complex digital products, utilizing both qualitative and quantitative methods to drive user-centered design and improve employee experience. Capable of synthesizing insights into actionable recommendations that align with business goals and measurable outcomes.

Highest-signal resume keywords

UX Research LeadershipQualitative And Quantitative Research MethodsResearch Strategy DevelopmentStakeholder ManagementHR Technology Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Usability StudiesJourney MappingConcept TestingResearch SynthesisProduct Analytics

Soft Skills

Strong CommunicationFacilitation SkillsExecutive StorytellingInfluencing Without AuthorityMentoring

Tools & Technologies

WorkdayServiceNowSAP SuccessFactorsOracle HCMAI-Enabled Research Tools

Industry Keywords

Employee ExperienceWorkforce ManagementEmployee LifecycleDigital ProductsEnterprise Platforms

Tech Stack

Tools & technologies

OracleServiceNow

About the role

Key responsibilities & impact

Define research strategies for complex HR technology initiatives aligned to product roadmaps, business priorities, employee experience goals, and measurable outcomes
Develop and implement comprehensive research plans and methodologies to gather user insights for high-level design and product decisions
Identify critical knowledge gaps across employee journeys, workflows, systems, and user groups and recommend appropriate research approaches
Lead research across the full product lifecycle, from discovery and problem framing through concept validation, usability testing, launch readiness, and post-launch optimization
Determine the right mix of qualitative and quantitative methods to uncover user needs, validate assumptions, reduce delivery risk, and improve product adoption
Develop research artifacts communicating user needs, pain points, behaviors, motivations, and decision drivers across employee and HR personas
Translate findings into journey maps, service blueprints, experience principles, opportunity areas, and actionable recommendations
Create reusable research assets and insight repositories
Synthesize complex qualitative and quantitative inputs into insights, themes, and recommendations
Connect research findings to business outcomes including adoption, efficiency, satisfaction, reduced rework, task completion, and employee experience
Develop executive-ready readouts with implications and practical next steps
Use research metrics, behavioral data, survey results, usability findings, and product analytics to evaluate experience effectiveness
Partner with product, design, technology, HR, analytics, and change teams throughout planning, prioritization, design, and delivery
Influence senior stakeholders and facilitate workshops, discovery sessions, research readouts, and alignment discussions
Serve as a trusted advisor translating research insights into experience direction, requirements, and measurable improvements
Advance research standards, methods, templates, and practices across the UX and product organization
Stay current on emerging UX research methods, AI-enabled research tools, employee experience trends, and enterprise technology practices
Promote evidence-based decision-making and champion user-centered, ethical, and effective research practices

Requirements

What you’ll need

Experience leading UX research for complex digital products, enterprise platforms, or workflow-driven experiences
Strong expertise in qualitative and quantitative research methods, including interviews, usability studies, surveys, journey mapping, and concept testing
Ability to develop research strategies, define plans, and select the right methods based on business goals and user needs
Proven ability to synthesize research into clear insights, recommendations, and decision-ready narratives
Experience connecting research findings to measurable outcomes such as adoption, satisfaction, efficiency, and improved user experience
Strong communication, facilitation, stakeholder management, and executive storytelling skills
Experience partnering across product, design, technology, analytics, HR, and change teams
Ability to influence without authority, operate as an individual contributor, and mentor others in research practices
Experience in HR technology, employee experience, workforce management, or related enterprise domains
Familiarity with employee lifecycle experiences such as hiring, onboarding, learning, performance, career development, and employee support
Knowledge of platforms such as Workday, ServiceNow, SAP SuccessFactors, Oracle HCM, or similar systems
Experience using product analytics, survey data, operational metrics, or behavioral insights to assess experience effectiveness
Experience building research repositories, templates, standards, or scalable research practices
Familiarity with AI-enabled research tools, service design, accessibility, and inclusive research practices

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone