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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills and a competitive spirit to meet and exceed sales goals. Proficient in educating customers on products and services while maintaining up-to-date knowledge of technology and market trends.
Highest-signal resume keywords
Customer Experience ManagementSales Objectives AchievementProduct Demonstration SkillsRetail Sales ExperienceData/Entertainment Technology Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SalesCustomer ServiceInventory ManagementContract CompletionProduct KnowledgeTransaction ProcessingMulti-taskingPaperwork AccuracyFlexible SchedulingLifting Up to 25 Pounds
Soft Skills
Competitive SpiritTeam CollaborationCustomer EngagementEffective CommunicationCourteous Service
Tools & Technologies
Personal ComputerWireless EquipmentCopierFax MachineWi-Fi DevicesTV Entertainment Tools
Industry Keywords
RetailCustomer FacingSales GoalsMarket FeedbackPromotions
About the role
Key responsibilities & impact- Develop and attain customer experience and sales objectives for the store
- Sell all products and services offered by AT&T
- Meet all sales objectives
- Complete customer contracts and warranties
- Pull products from inventory
- Accept customer payments and file completed orders
- Maintain knowledge of products, accessories, pricing plans, promotions, service features, and competitive offers
- Provide market feedback to the Store Manager regarding local competition and product/service needs
- Handle customer service inquiries
- Provide efficient and courteous customer service
- Assist with all aspects of product offerings and services
- Educate and engage customers through product demonstrations
- Complete store opening and closing procedures
- Submit transaction journals daily
- Assist with inventory maintenance
- Ensure an extraordinary customer experience
Requirements
What you’ll need- 1-3 years retail/customer facing/sales experience preferred
- Competitive spirit and desire to meet and exceed sales goals
- Up-to-date knowledge of data/entertainment technology and devices, including Wi-Fi, data devices, and TV entertainment tools
- Ability to understand customers' needs and match products to those needs
- Ability to multi-task in a fast-paced team environment
- Ability to educate and engage customers through product demonstrations
- Ability to work flexible hours, including evenings, weekends, and holidays
- Ability to stand for long periods of time
- Ability to complete paperwork completely, accurately, and in a timely manner
- Ability to lift up to 25 pounds
- Ability to operate a personal computer, wireless equipment, copier, and fax
- Ability to work in other locations as business needs dictate
- May be required to wear a uniform
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time off and holidays
- At least 6 company designated holidays
- Additional PTO (based on bargaining group to which you are hired)
- Sick leave
- Paid Parental Leave
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness, accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Uncapped commission opportunities for top sellers
- Competitive hourly rate
- Full-time, 40 hours weekly