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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and communication skills to effectively manage a retail team, ensuring sales performance and customer satisfaction. Proficient in planning, problem-solving, and maintaining operational efficiency while adhering to corporate standards.
Highest-signal resume keywords
Retail Management ExperienceSales Performance OptimizationTeam Leadership and DevelopmentCustomer Satisfaction EnhancementWireless Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ManagementInventory ManagementAccounting and ReportingMerchandising PromotionsAnalytical Skills
Soft Skills
Excellent CommunicationLeadership SkillsProblem-Solving SkillsCollaboration Skills
Tools & Technologies
AT&T Mobility Systems
Certifications & Qualifications
Bachelor's Degree (BS/BA) Desired
Industry Keywords
TelecommunicationsCustomer ExperienceRetail OperationsPromotional ActivitiesSales Targets
About the role
Key responsibilities & impact- Oversee all aspects of the daily operation of a retail store
- Lead a team of Assistant Store Managers and Retail Store Consultants to accomplish sales, customer satisfaction and operational goals
- Manage and develop the store team
- Ensure the store meets sales performance and profitability targets and maintains high customer satisfaction through coaching and training
- Perform additional outreach and promotional activities, including off-site events as needed
- Maintain and manage optimal inventory levels at the store location
- Complete accounting and reports associated with sales, receipts and prices
- Maintain corporate standards of store appearance
- Implement direct sales merchandising promotions
- Assign tasks, implement sales plans and ensure adherence to company policies
- Influence decisions regarding hiring, firing, disciplinary action and promotional activity for subordinates
- Maximize sales, customer experience and operational efficiency
Requirements
What you’ll need- Excellent communication and leadership skills
- Three or more years of sales and/or customer experience in telecommunications or a related industry
- Prior management experience
- Well-developed planning, analytical and problem-solving skills
- Familiarity with wireless terminology, industry trends and AT&T mobility systems
- Ability to collaborate with key stakeholders on initiatives beyond store walls
- Bachelor's degree (BS/BA) desired
- 1+ years of related sales, retail, or call center customer-facing experience
- Ability to work evening and weekend hours
- Ability to perform additional outreach and promotional activities, including off-site events as needed
Benefits
Comp & perks- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
- Paid Parental Leave
- Paid Caregiver Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
- Best-in-class paid training
- Monthly commission dollars by meeting and/or exceeding store sales objectives
- $22,000 commission opportunity
