Sales Manager

AT&T

. Lead, direct, and optimize a team of telesales representatives in a consumer call center .

Posted 11/3/2026full-timeCharlotte • North Carolina • United StatesMid-LevelSenior💰 $55,000 - $82,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading consumer telesales teams, driving revenue growth through effective sales strategies, and implementing continuous improvement initiatives. Proficient in managing call center operations and fostering strong vendor relationships while ensuring compliance and workforce planning.

Highest-signal resume keywords

Consumer Telesales LeadershipRevenue-Generation StrategiesCall Center Operations ManagementData AnalysisVendor Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy DevelopmentData AnalysisRevenue GenerationCall Center ManagementCorporate Compliance KnowledgeWorkforce PlanningTraining Implementation

Soft Skills

Team LeadershipCollaborationChange ManagementTask AssignmentPeople Management

Certifications & Qualifications

Bachelor’s Degree (BS/BA)

Industry Keywords

TelesalesConsumer Call CenterVendor OperationsSales PlansCustomer Experience Objectives

About the role

Key responsibilities & impact

Lead, direct, and optimize a team of telesales representatives in a consumer call center
Drive revenue growth through effective sales and upselling strategies
Lead the consumer telesales organization to exceed customer experience objectives
Analyze data and develop and implement revenue-generation and continuous-improvement strategies
Direct daily activities and execution of call centers and vendor operations
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
Collaborate with business areas to drive strategic alignment and manage change
Maintain strong domestic and international vendor relationships
Assign tasks and implement sales plans and company policies
Influence hiring, firing, disciplinary action, and promotional decisions for subordinates

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired
5+ years of related sales experience
Experience leading consumer telesales organizations
Experience analyzing data and developing revenue-generation strategies
Experience directing call center and vendor operations
Knowledge of technology, corporate compliance, training, and workforce planning
Ability to manage people and sales plans
Ability to collaborate with business areas and domestic and international vendors

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Commission of $23,000