Sales Manager – Loyalty

AT&T

. Lead, direct, and optimize a team of telesales representatives in a consumer call center .

Posted 11/3/2026full-timeAtlanta • United StatesMid-LevelSenior💰 $55,000 - $82,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading and optimizing telesales teams to drive revenue growth while ensuring exceptional customer experience. Proficient in analyzing data to develop revenue-generation strategies and managing call center operations effectively.

Highest-signal resume keywords

Telesales LeadershipRevenue-Generation StrategiesCall Center Operations ManagementVendor Relationship ManagementData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Strategy DevelopmentRevenue Growth AnalysisCall Center ManagementCorporate Compliance KnowledgeWorkforce Planning

Soft Skills

Team LeadershipChange ManagementTask AssignmentInfluencing Decisions

Certifications & Qualifications

Bachelor’s Degree (BS/BA)

Industry Keywords

Consumer Call CenterUpselling StrategiesContinuous ImprovementStrategic AlignmentTraining Initiatives

About the role

Key responsibilities & impact

Lead, direct, and optimize a team of telesales representatives in a consumer call center
Drive revenue growth through effective sales and upselling strategies
Lead the consumer telesales organization to exceed customer experience objectives
Analyze data to develop and implement revenue-generation and continuous-improvement strategies
Direct daily call-center and vendor operations to achieve revenue goals and reduce expenses
Implement strategic policies and develop innovative initiatives for technology, corporate compliance, training, and workforce planning
Collaborate with business areas to drive strategic alignment and manage change
Maintain strong domestic and international vendor relationships
Assign tasks and implement sales plans for entry- to mid-level sales employees
Influence hiring, firing, disciplinary action, and promotional activity for subordinates

Requirements

What you’ll need

Bachelor’s degree (BS/BA) desired
5+ years of related sales experience
Ability to lead and manage a consumer telesales organization
Experience analyzing data and developing revenue-generation strategies
Experience directing call center and vendor operations
Knowledge of technology, corporate compliance, training, and workforce planning
Ability to manage change and maintain domestic and international vendor relationships
Ability to assign tasks, implement sales plans, and enforce company policies
Ability to influence hiring, firing, disciplinary, and promotional decisions

Benefits

Comp & perks

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on data of hire, at least 23 days of vacation each year and 9 company designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone
Commission $23,000